OPCO Account Manager – Direct Sales

Published by Jobstanzania on 9:00:00 pm

Our client Smile Communications Ltd is bringing about an internet revolution with the introduction of its 4G LTE super fast, high quality and reliable internet access services. Smile is looking for a number of highly experienced, talented and committed individuals to join their team. Smile is an equal opportunity employer.

Reports To: Initially to OPCO Head of Distribution & Sales and later to Regional Head of Sales & Distribution or Regional Head of Direct Sales

Mission/Core purpose of the Job:
  • Achieve or exceed monthly sales targets in term of number of trials, number of paying customers, total number of connections and revenue.
  • Gaining a clear understanding of customer’s business, listening to customer requirements/need and presenting appropriately to make a sale; challenging any objections with a view to getting the customer to buy.
  • Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
  • Advising on forthcoming product developments and discussing special promotions.
  • Cold calling to arrange meetings with potential customers to prospect for new business; continuously building prospect database from knowledge of area assigned, referrals, personal and business network/relationships.
  • Responding to incoming email and phone enquiries.
  • Acting as a contact between a company and its existing and potential markets.
  • Negotiating the terms of an agreement and closing sales;  negotiating on price, costs, delivery and specifications with buyers and managers.
  • Creating detailed proposal documents, often as part of a formal bidding process that is largely dictated by the prospective customer.
  • Gathering market and customer information; feeding future buying trends back to employers.
  • Representing the organisation at trade exhibitions, events and demonstrations.
  • Recording sales/ order information and entering information into company.
  • Maintain up to date and accurate customer account and status information in company’s.
  • Reviewing your own sales performance, aiming to meet or exceed targets.
  • Making accurate, rapid cost calculations and providing customers with quotations.
  • Attending team meetings and sharing best practice with colleagues.
Key Performance Areas:
  • Achievement of daily, weekly and monthly sales targets as agreed with line manager.
  • Development and delivery of monthly strategic sales plans – the who, what and where of how sales targets will be achieved.
  • Development and delivery of weekly route plans.
  • Ongoing business development with new potential customers - identification of decision makers & decision influencers.
  • Ongoing stakeholder management of existing customers – building relationships with key influencers/decisions makers in  IT, Finance, and Procurement.
  • Knowledge of and full compliance with Smile approval processes for commercial agreements.
  • Knowledge of and full compliance with all Smile sales and cash handling processes.
  • Knowledge of internal Smile customer administration systems .
  • University degree
  • 2-3 years of sales, marketing and/or customer care to the consumer/SME market.
  • Experience should include a few years of operational sales “in the streets” (not HQ function).
  • Experience in telecom and/or FMCG is preferred in customer-facing environment.
Skills/physical competencies:
  • The ability and desire to sell.
  • Excellent communication skills.
  • Demonstrated influencing and negotiation skills.
  • A positive, confident and determined approach.
  • Resilience and the ability to cope with rejection.
  • Proven ability to manage multiple priorities simultaneously.
  • A high degree of self-motivation and ambition.
  • The skills to work both independently and as part of a team.
  • Strong self starter, able to drive initiatives independently.
  • The ability to flourish in a competitive environment.
  • A good level of numeracy.
  • A full driving licence is essential.
  • Operational OPCO role based in country with significant time spent in the field (i.e. not in the office).
  • Regular travel in country/region.
How to Apply:
Please follow the instructions as stated below as failure to do so could lead to disqualification.
1. Send an Application letter and CV/Resume.
2. Merge these two documents into one document in either word or pdf format.
3. Do not attach or send any scanned documents, these are sometimes too large for our inbox.
4. Include the job title and/or reference number in the subject line of the email address   and send your application by email to
5. Only successful candidates will be contacted. For all other inquiries please contact our offices directly.

Apply before: 08 Mar, 2013



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