Sales Operations Manager

Published by Jobstanzania on 7:36:00 pm

Our client Smile Communications Ltd is bringing about an internet revolution with the introduction of its 4G LTE super fast, high quality and reliable internet access services. Smile is looking for a number of highly experienced, talented and committed individuals to join their team. Smile is an equal opportunity employer.
Reports to: Head of Sales
Job Summary:
This role will be responsible for managing support functions essential to sales force productivity in the S&D functional areas. These will include planning, reporting target/quota setting and management, sales process optimisation, sales training, program implementation e.g. promotions/activations and sales commission/incentive programs as well as sales logistics. It will also include daily route planning for direct sales staff.
Duties and responsibilities:
  • Coordinates sales forecasting, planning and budgeting processes used within the sales function.
  • Proactively monitors and strives to maintain high levels of quality, accuracy and process consistency in the sales function planning efforts.
  • Partners with IT Operations and other relevant departments to provide enabling systems/technology to support execution of tactical elements and delivery of sales strategic goals.
  • Supports the Head of Distribution & Sales in the equitable assignment of sales force targets and ensures targets are optimally assigned to all sales channels and resources in a timely manner.
  • Collates and ensures accurate and timely submission of Sales reports and other intelligence essential to the sales function. Recommend revisions to existing reports or new report requirements as may be appropriate.
  • Plans and coordinates execution of all internal and external sales events including sales campaigns, account reviews, activations and daily, monthly and annual sales meetings.
  • Partners with the sales management to oversee day-to-day process execution, develop and monitor adherence  to policy and process guidelines, identifying gaps or problem areas, taking corrective action and/or making appropriate recommendations.
  • Provides support and training to the sales teams on existing or new sales systems/technology e.g. CRM and monitors adherence to required standards.
  • Coordinates training delivery to the sales team and sales support staff.
  • Provides input to sales management  in the development and administration of sales incentive programs and liaises with the relevant departments to ensure these are paid in a timely manner.
  • Participates in regular continuous improvement reviews with distribution and sales team members.
  • Manages all distribution and sales relevant logistics processes e.g. ensuring devices and SIM cards minimum stock levels are maintained and the product flow from customs to main warehouse to sub-warehouses is properly monitored.
  • Ensures proper route planning for each direct sales staff every day.
  • Provide any other ad hoc duties assigned to you from time to time by the Head of Sales & Marketing or any other person appointed by the Company for this purpose.
Key Performance Indicators:
  • Achievement of department strategic objectives (e.g. total customer base, gross and net adds).
  • Accountable for on-time implementation of sales targets and KPIs.
  • Accurate and timely reporting.
  • Effective and efficient logistics network (cost of distribution).
  • Efficient allocation of resources, support and training.
  • Compliance with Smile Sales processes.
  • Timely and successful sales event execution.
Education and experience:
  • Relevant Degree.
  • At least 5 years experience in distribution and sales to the consumer market with at least 3 years field experience.
  • Experience in logistics, FMCG and marketing will be an added advantage.
Skills and competencies:
  • Strong sales , distribution and marketing background preferably in Telecom or FMCG.
  • Strong leadership, communication and project management skills.
  • Strong organisational skills with superior attention to detail.
  • Excellent analytical and problem solving skills with process focus/mindset.
  • Proven ability to manage multiple priorities simultaneously.
  • Demonstrated influencing and negotiation skills.
  • Strong self starter and able to drive initiatives independently.
  • Accustomed to field based rather than office based role.
  • Flexible to work long hours and weekends with occasional in country travel.
How to Apply:
Please follow the instructions as stated below as failure to do so could lead to disqualification.
1. Send an Application letter and CV/Resume.
2. Merge these two documents into one document in either word or pdf format.
3. Do not attach or send any scanned documents, these are sometimes too large for our inbox.
4. Include the job title and/or reference number in the subject line of the email address   and send your application by email to
5. Only successful candidates will be contacted. For all other inquiries please contact our offices directly.

Apply before:15 Mar, 2013



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