Customer Services Officers

Published by Jobstanzania on 9:58:00 am

AKIBA Commercial Bank PLC, a leading bank in micro finance; is currently recruiting suitably qualified Tanzanians to join its workforce in the following positions

The position reports to the Supervisor, Customer Service, and carry out the following roles:-

  • Providing quality service to Customers and managing Customer expectations.
  • Responsible for managing potential risks. Receiving and responding to customer queries
  • Ensuring that standard rules, procedures and regulations of Bank are followed.
  • Issuing balance statements and advise customers accordingly Maintaining and updating customers' files
  • Ensuring cleanliness and order in the banking hall Responsible for fixed deposit account
  • Responsible cash withdrawal and deposits to and from BOT/other Branches.
  • Responsible for Fund transfer to BOT in respect of Tanzania Revenue Authority
  • Performing other duties as directed by the Superior

Qualification and Experience

  • University Degree/ Advanced Diploma majoring in accounting/ Banking/ Business Administration or its equivalent.
  • A minimum of upper second class.
  • At least one year experience in Customer Services activities is an added advantage.
  • Must have scored Division Two or above in '0' level secondary examinations and 'A' level secondary examinations.
  • Passes in Mathematics at '0' level and 'A' level is a must.

General Terms and Conditions of Services

  • The above positions carry competitive pay and benefit packages commensurate with a successful candidate's academic and professional qualifications.
  • ACB is an equal opportunity employer.
  • Reliable reference is a must.

Note: Application letters MUST be hand written. 


Interested Candidates should write to the undersigned before Friday 24 May, 2013, enclosing the following:-

  • A comprehensive Curriculum Vitae (CV)
  • Copies of relevant certificates and exams results transcripts as appropriate.
  • Candidate's day contact address, including mobile phone numbers
  • Contact addresses of three professional and/or academic related referees.

The Head of Human Resources,
AKIBA Commercial Bank PLC,
Amant Place (3RD Floor),
P.O BOX 669,
Dar es Salaam.
Only successful applicants will be responded to.

Deadline: May 24, 2013
Source: The Guardian May 15, 2013



Web Analytics