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Customer Care cum Office Management Assistant – 8 Posts


Published by Jobstanzania on 2:53:00 pm

Position: Customer Care cum Office Management Assistant – Eight Posts
Company: EWURA CCC (EWURA Consumer Consultative Council)

EWURA CCC (EWURA Consumer Consultative Council) is a Council established under Section 30 of the Energy and Water Utilities Regulatory Authority (EWURA) Act, Cap 414. The main function of the Council is to protect the interests of consumers of the EWURA regulated goods and services.
EWURA CCC intends to make 8 of its Regional Consumer Committees (RCCs) established across the country, serve as call centres to facilitate handling of consumer complaints and enquiries pertaining to delivery of water and energy services.
EWURA CCC now wishes to invite applications from suitably qualified Tanzanians to fill the under mentioned vacant positions at the RCCs' offices in 8 regions.

Duty Station: Kagera, Kigoma, Kilimanjaro, Mara, Mbeya, Morogoro, Tanga and Rukwa;

Reporting to: Secretary, Regional Consumer Committee (RCC).

Customer Care cum Office Management Assistant will be responsible for general office administration, as well as facilitating the handling consumer-related complaints and enquiries
.
Duties and Responsibilities:

  • Guiding and assisting consumers of EWURA regulated goods and services in lodging complaints and channeling the same to appropriate authorities for settlement; 
  • following up on complaints lodged/channeled to see to it that appropriate actions are promptly taken; 
  • receiving, responding or referring any enquiries from consumers of EWURA regulated goods and services: and facilitating the proper functioning of RCCs.


Academic Qualification and Experience
The aspirant for the post must have the following qualifications and experience:

  • possession of at least a Diploma in -Office Management, Front Office Operations, Customer Care, Business Administration, Public Law or Relations from a recognized institution; possession of at least one year working experience with a demonstrable knowledge in customer care and office management; computer literacy in particular window operation systems;
  • Excellent written and verbal communication skills in both Kiswahili and English;
  • Working experience in the energy and water sectors will be an added advantage.
  • Tenure and Remuneration
  • A competitive salary with other fringe benefits will be offered to the right candidates for the post;
  • A successful candidate will be employed on 2 years¬ contract renewable upon satisfactory performance; further terms and conditions of the appointment shall be communicated to short listed candidates.


Mode of Applications:
An application letter with curriculum vitae (CV) including e- mail address or day-time contact telephone/mobile number, four (4) recent coloured passport size photograph and photocopies of certificates together with names and contacts of two referees should be addressed to reach the under mentioned by Friday, 20th September, 2013, at 1700 hours.
Applications may be sent by post, e-mail, or hand delivery.

Only short-listed candidates meeting the above criteria will be invited for interview.
All costs incurred for attending the interview shall be borne by the candidate.
If you do not hear from us two weeks after the application deadline, you should consider your application unsuccessful.
Lobbying and canvassing for employment will not be entertained and may work to the disadvantage of the candidate.

The Executive Secretary,
EWURA Consumer Consultative Council (EWURA CCC),
Second Floor, Info Tech Building, Plot 565 Kawe Beach, Mwai Kibaki Road,
P.O. Box 72175,
Dar Es Salaam
Email: g.mmari@yahoo.com or getrudembilingi@yahoo.com

Deadline: September 20, 2013
Source: Daily News September 6, 2013


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