Published by Jobstanzania on 5:42:00 pm



  • Develop, maintain and update the bank's website. 
  • This includes production of web contents in audio, video and written forms. 
  • Maintain a consistent look and feel through all web properties. Copy, edit and proofread all web contents. 
  • Crafting site promotions, email newsletters and online outreach campaigns. 
  • Manage all online marketing and communications. 
  • Prepare and upload weekly press releases of products and services. 
  • Assure web-based information is achieved for future needs and references Manage the mobile commerce platforms. 
  • Prepare and upload features stories necessary for brand enhancement Effectively manage the CRDB Bank social media sites to increase visits and followers Ensure domain registration and hosting is current.


  • Bachelors in Science, communication, public relations, 
  • technical writing or related field. Having excellent command over English and Kiswahili (knowledge of French will be an added advantage).
  • An additional qualification in IT would be an added advantage


  • The candidate should have minimum 5 years' experience in communications/marketing public relations, of which at least 2 years must be as a Content/Campaign Writer and related with Web site development or maintenance of an organization. 
  • Having experience of handling social media, applications from different industries will also be considered but preference will be on for candidates from Banking Industry.

Proficiency in MS Word, Excel, Outlook and Adobe Photoshop skills. Experience with website analysis tools (Google analytics, MOZ) Exceptional professional communication skills to create content that will motivate users to access the site. Have combination of technical knowledge and skills in written and graphic communication. Ability to work under pressure Self motivated and good team player Good planning and organization skills



  • Collaborate with Senior Manager Personal Banking to develop and implement retail sales strategies to improve market share in all products. 
  • Identifying and analyzing lead generation and cross selling/up selling opportunities. 
  • Lead the team in product/services sales while promoting sales culture through sales campaigns, training and motivation. 
  • Create and executes strategies to promote sales through branches. 
  • Formulate retail sales policies and procedures. 
  • Initiate sales campaign to increase retail sales. Motivate and engage the sales team initiatives to bring new business through incentivisation scheme. 
  • Generate proposals and other communication mediums to be used by the team directly to customers. 
  • Provide exceptional level of client service and promote sales culture through coaching, guidance and staff motivation. 
  • Participates in community affairs to increase the Bank's visibility and enhance new and existing business opportunities Analyzing the market, competitors and recommend where changes need to be made. 
  • Monitor analyze and report individuals and branch sales performance on monthly basis.


  • Bachelors Degree or its equivalent in Business Administration with biases in Marketing and Sales Possession of postgraduate or masters degree will be an added advantage. 
  • The candidate should have minimum 7 years' experience in the field of Direct Sales. 
  • Working in any client facing sales driven industry as a' supervisor or manager for at least three (3) years will have added advantage,


  • Demonstrated aptitude and desire for sales achievement, strong interpersonal skills in a team environment . 
  • Ability to motivate staff to achieve a high level of performance. Excellent communication (verbal and written) and people skills. 
  • Creative problem-solving skills, self starter, ability to work independently. 
  • Persuasive sales and negotiating skills. 
  • Confident with effective presentation skills. Understanding of basic banking products is an added advantage



  • Driving the strategy for a full-fledged multilingual call center both inbound and outbound with the view of creating a virtual customer experience for the customers of the Bank. 
  • Prepare annual budget plan for the Centre to ensure that all activities and expenses are controlled within the agreed limits. 
  • Manage lead and motivate staff to achieve the set performance targets for the Centre within the specified time and ensure the operational level of excellence in maintained. 
  • Ability to initiate. launch and manage various call campaigns as per the requirement of the Business units Manage Service Level Agreement (SLA) with suppliers of key systems to the call center to ensure that quality services are offered as per expected level of performance and standards. 
  • Manage Customer Response Time with the respective business units on customer complaints queries to ensure that solutions are availed to customers in a timely manner as per Banks standard. 
  • Monitor and control optimal staffing levels and devise or create a conducive working environment at the centre that will foster quick delivery of solutions to customers' problems and service innovations to ensure there is smooth delivery of service to customers in line with the overall business strategies. 
  • To carry out any other related duties as may be assigned by the relevant Director.

Degree/Advanced Diploma or its equivalent in Business Administration from a recognized Training Institution Possession of a Master's degree will be an added advantage.


  • The candidate should have minimum 5 years' experience in a Call center of which at least 3 years must be as a Call center Supervisor /Manager. 
  • Having experience of both Inbound and outbound call operations and at least managed a call center team size of 50 or above. 
  • The call center may be of any industry telecom, insurance, banks, utilities etc Applications from call center experts from different industry will also be considered .


Interested candidates who meet the above criteria should submit an Application Letter accompanied with copies of academic transcript, certificates and with a detailed up to date CV with two work related referees addressed to the Director of Human Resources.

Only applicants shortlisted for interview will be notified. E-mailed & faxed applications will not be accepted.

Director of Human Resources
CRDB Bank Plc
P.O.Box 268

Deadline: 01 March 2014

Source: The Guardian, 10 February 2014



Web Analytics