Customer Care Officer (1) Post

Published by Jobstanzania on 12:51:00 pm

Operating since July 2011, EFC TANZANIA M.F.C LIMITED provides financial services to micro, small and medium size enterprises (MSMEs) and is the first deposit taking microfinance institution to be licenced and regulated under the Bank of Tanzania’s Microfinance Company Charter.

The purpose of the Entrepreneurs Financial Centre (EFC) is to provide increased access to specialized financial services for entrepreneurs while contributing to wealth creation, improvement of living conditions and development of the Tanzanian private sector.  Owned by international and local investors, EFC Tanzania is distinctive in its emphasis on local development through a collective ownership scheme.

EFC Tanzania through its expansion program and in an effort to serve its client better, is looking to fill the following positions in Dar es Salaam: 


Qualification & Requirements (i.e. education, skills and experience)
The Customer Care Officer should have good practical knowledge of and experience in the principles of customer care and customer protection combined with direct marketing experience and the foresight to see how the intricate day-to-day activities link with and support the achievement of the mission and vision of the EFC.  In this regard, specific qualifications and requirements include:

· A minimum of a Bachelor’s Degree with major in marketing, communications, public relations or equivalent qualification;
· At least two to three years of experience in a financial institution, ideally in a microfinance institution in customer care, marketing and/or communications;
· Strong analytical, written/verbal communication (English and Kiswahili), interpersonal, and relationship building skills;
· Outgoing and engaging personality with a compelling customer care orientation;
· Attention to detail and accuracy;
· Effective team player and ability to lead, coach and develop capacities of employees;
· Strong computer skills (Word, Excel, Power Point, Spread sheet, etc.).

EFC Tanzania seeks to hire qualified and experienced candidate who are strongly oriented towards personal and professional development for career advancement and can actively participate in a fast paced and constantly changing environment.

Interested candidates are requested to submit a letter of interest explaining their motivation for the position applied for together with their Curriculum Vitae.

Applications will be received until 30th May, 2014 addressed to:

The Human Resource Department
EFC Tanzania M.F.C Limited 
1st Floor, Letsya Towers
59 New Bagamoyo Road
P.O. Box 11735
Dar es Salaam, Tanzania
Email:  HR_EFC@hotmail.com

Note: If you have no experience PLEASE do not apply.

We thank all candidates for their interest, however only those short listed for an interview will be contacted directly.
No telephone calls or office visits please.



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