Customer Service Agent at Jumia Tanzania

Published by Jobstanzania on 1:17:00 am

Position: Customer Service Agent at Jumia Tanzania

Jumia is the #1 leader of E-commerce in Africa. 
Our company is part of Rocket Internet, a global and leading incubator of start ups specialized in e-commerce. We have already built in France successful companies like Groupon, Zalando, Wimdu, EDarling, Glossybox… We are present in more than 20 countries in Europe, Middle East, Asia and Latin America and this accumulated experience has allowed us to develop a strong platform, which can support new ventures with both advice and capital on a truly global basis. 

Jumia is expanding its activities in Tanzania. To support our development we are currently looking for outstanding candidates interested in entrepreneurship and e-commerce to join us. This is a perfect opportunity to participate to an entrepreneurial adventure that will lead to the future stars of the web universe. 

Job Description: 
You join our Customer Service within Operations Department. Your tasks will be to take responsibility and drive all activities related to Customer Relationship, including: 
· Assist Selling processes for our customers and generate additional Sales 
· Coordinate information to customers browsing our websites during store discovery, order and checkout. Including after sales support. 
· Perform phone conversation with customers to answer their questions, provide information and advise them. 
· Handle special requests and complaints of customers 
· Collect and store useful data within our backend system 
· Ensure follow up through emails, phone or any required means. 

A successful candidate will fulfill the following requirements: 
· Experience: 3 years of experience in customer support, sales, communications, retail, or other related field 
· Bachelor degree required. Degree in Business or Communications preferred 
· Excellent communicator. Customer-oriented with proven ability to solve problems professionally in a fast paced environment 
· Internet and technology savvy, be comfortable using databases and tools 
· Effective oral and written communication skills in English 

Our offer 
· A unique education in launching and scaling new internet concepts 
· Become part of a highly professional and dynamic team working around the world 
· An attractive salary package 
· An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures 

Join the journey! 
If you want to become an entrepreneur in e-commerce businesses and join one the fastest growing company in the world, please send your resume to: sabrina.dorman@tz.jumia.com 



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