Telephone Operator III - 1 Post

The Bank of Tanzania, an equal opportunity employer and Tanzania’s central bank, is looking for suitably qualified young Tanzanian citizens of high personal integrity to fill the following vacant positions at the Head Office and at its Branches in Mwanza, Mbeya, Zanzibar and Dodoma.

Position: Telephone Operator III - 1 Post

Reports to: Head of Division.
Contract Type Contract for an Unspecified Period of Time
Location: Zanzibar Branch.

Job Purpose:
To provide telephone services to staff, record incoming and outgoing calls, and exchanging telephone lines and extensions to support Branch’s operations.

Primary Duties and Responsibilities: 
a) Observing signal lights on switchboards and dialing or pressing buttons to make connections;
b) Providing local, international and emergency telephone services to staff in accordance with the regulations;
c) Monitoring switchboard operations and attending calls promptly;
d) Listening to customers and responding to queries relating to telephone information and operations;
e) Updating directory information and distributing to all staff on regular basis;
f) Offering assistance in dialing to persons who are in emergency situations;
g) Keeping of records of calls placed and received and related toll charges;
h) Reporting faulty telephone exchange lines and leasing with relevant authorities for repair and/ or replacement;
i) Performing other related duties as assigned by supervisor.

Education Qualifications and Job - Related Attributes Required: 
a) Certificate of Secondary School Education with passes in English and Kiswahili;
b) Certificate in customer service skills;
c) Ability to work under minimum supervision

Interested applicants must submit the following for consideration of the applications:
a) Application letter and Curriculum Vitae (CV);
b) Certified copies of academic certificates, birth certificate and other relevant certificates;
c) Names and addresses of two reputable referees;
d) Applicant’s reliable contact address, email address and telephone numbers;
e) Applicants with academic certificates from foreign schools/ universities must submit proof of accreditation of issuing institutions;
f) Applicants who qualify for more than one post should choose and apply for one post only. Applicants who shall apply for more than one post will not be short listed.
g) Overqualified applicants will not be considered.

Application should be addressed to:
Deputy Governor (AIC),
Bank of Tanzania,
2 Mirambo Street,

Applications should reach the Deputy Governor’s Office on or before 16.00 pm on 18th November, 2014.

Only short-listed applicants will be contacted.