Monday, December 01, 2014

Helpdesk Support Officers (2)

The National Social Security Fund (NSSF) which is the leading provider of social
security services in Tanzania is hereby inviting applications from suitably qualified,
dynamic and motivated Tanzanians to immediately fill vacant positions currently
existing in the Fund.

Position: Helpdesk Support Officers (2)

Report to: Senior Computer Operations Officer – Service desk

Job Purpose
Provide helpdesk support to field offices and Head Office departments or any other
operating unit on the problems pertaining to the system use and all other ICT
operations related issues in the course of operation through helpdesk integrated

Key Duties and Responsibilities
1. Managing the overall operations and control functions in Helpdesk systems
2. Ensuring record and maintain of daily log of all incoming enquiries i.e. track
the enquiries from the inception to resolution.
3. Liaise with ICT Departments in case of any technical problem and
communicate resolution back to system users
4. Ensure timely preparation of Helpdesk weekly reports to Management on ICT
operations related issues
5. Liaise with field offices, ICT and Customer Service Team to ensure Customers
are provided with Value for money by delivering timely and accurate services
6. Any other relevant duties as will be assigned by the supervisor.2

Job Qualifications and Skills
a) Qualifications
· A Degree or Equivalent in ICT or any other related field
· At least two (2) years of experience in multidisciplinary IT environment.
b) Skills
1. A person of high integrity
2. Great analytical and problem solving skills
3. Good communication skills,
4. Customer focused, good communication skills, results oriented, problem
solving, team player, analytical,
5. Experienced in operating systems,
6. Knowledgeable in Databases,
7. Basic knowledge in computer networks

Mode of application:
Applications in writing enclosing detailed curriculum vitae, certified copies of
relevant certificates, contact address including telephone numbers, email address
and names and addresses of three referees to be addressed to the undersigned.19
Please take note of the following;

Applications without latest CVs will not be considered;

Director, Human Resources and Administration
National Social Security Fund,
P.O. Box 1322,

The closing date for submission will be on 15th December, 2014.
Only shortlisted candidates will be contacted.