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Branch Manager - 2 posts at Tanzania Postal Bank (TPB)


Published by Jobstanzania on 12:38:00 am

Tanzania Postal Bank (TPB) seeks to appoint dedicated, self motivated and highly organized Branch Manager (2 position) to join the Technology and Operations team. The work station is Dar es Salaam

Reporting Line: Chief Manager Branches
Locations: Kariakoo and Ubungo Plaza
Work Schedule: As per TPB Staff regulations
Division: Branches
Salary: Commensurate to the Job Advertised

POSITION OBJECTIVE
(i) To supervise and ensure that banking business is growing according to the
Bank’s strategic plans, operational plans and other directives as issued by the
Board
(ii) To run the branch as a profit centre, managing the sales process by acquiring
new business and deepening existing customer relationships and maintaining
efficient while providing the appropriate service standards
(iii) To ensure risk levels are miminized and acceptable so as to enhance Revenues
and profitability of the branch.

KEY RESPONSIBILITIES
1. To ensure that branch and agencies are providing effective, fast and courteous
customer service
2. To coordinate the Marketing and Business Development initiatives at branch
level and ensure that the branch meets and exceed operational targets and
business growth.
3. To be the champion of customer services at branch level and ensure that inquiries and complaints of customers from branch are promptly dealt with.
4. To be responsible for Operational Risk Governance across all business and
functions for the branch
5. To be responsible for aggressive business development in the outlets under their
control and supervision including credit, retail banking, foreign exchange and
depository services.
6. To ensure that staff are trained and have product knowledge of all banking
products, services, and customer care.
7. Ensure that all Operational Procedures are adhered to by all branch staff as
prescribed in the operating manuals.
8. To maximize profit margins by ensuring income augmentations and reduction in
cost of deposit and other overheads.
9. To prepare and submit to Head Office reports on the performance of the branch
10. To ensure that audit recommendations are timely implemented
11. To undertake periodic management audits of the branch and ensure that branch
management is in control of the branch operations.
12. Manage service delivery, to review output of tellers, customer service and
inquiries to ensure adherence to Branch standards.
13. Ensure timely submission of branch reports/returns to Head Office as required
14. To ensure that the Anti-Money Laundering requirements are followed as
follows:-
a) Take all responsible steps to verify and identify customers, including
performing Quality Assurance on accounts opened, and the general
KYC issues
b) Retain adequate records of identification, account opening and transactions and ensure timely and properly filling of customer mandates
c) Make/assist to effective reporting of suspicious transactions
d) Raise awareness of Money Laundering prevention by training all branch staff
15. Ensure tidiness across the branch premises and clean-desk policy is exercised.
16. Comply with the Policies and standards, Local Laws and Regulations, Controls and Procedures of the Bank
17. Perform any other duties as may be assigned to you by Chief Manager Branches or higher authorities.

CONTRIBUTES TO
· Customer retention as a result of high customer service standards
· Business growth as evidenced by attaining budget figures on revenue
· Minimization of Operational Costs thereby improving overall Branch profitability
· Enhanced and robust control at the branch

KEY PERFORMANCE INDICATORS
· Accuracy in addressing correspondence
· Maintenance of Safe Custody items
· Balancing of suspense accounts in the Branch
· Timely validation of transactions
· Minimum Cash Differences
· Number of un-reconciled items
· Incomplete mandates
· Maintaining robust controls and monitoring actions
· Customer Satisfaction
· Individual Productivity and Turnaround time

FOR GRADING PURPOSES - DIMENSIONS
· Customer satisfaction (Internal & External) as evidenced by Business Growth
· Balancing of suspense accounts in the Branch
· Level of team synergy

AUTHORITY LEVELS
· Authorize payments/withdraws against customer’s accounts as provided for in the operational manual guidelines.
· May initiate disciplinary action against staff under his/her jurisdiction

EXPERIENCE AND KNOWLEDGE REQUIRED
Education: Bachelor degree/Advance diploma in Banking, Economics, commerce,
Business Administration, Finance or Accounting from any recognized University or equivalent.

Experience:
· At least 3 years of relevant Banking experience
· Working knowledge of Equinox Functionality Skills / Attributes:
· Strong leadership & people management skills
· Prioritize Tasks
· Team player

The position will attract a competitive salary package, which include benefits. Applicants are invited to submit their resume (indicating the position title in the subject heading) via e-mail to:
recruitment@postalbank.co.tz.

Applications via other methods will not be considered.
Applicants need to submit only the Curriculum Vitae (CV) and the letter of applications
starting the job advertised and the location. Other credentials will have to be submitted
during the interview for authentic check and other administrative measures and should not in any way be attached during application.

Tanzania Postal Bank is an Equal Opportunity Employer and is very committed to environmental, health and safety Management.

Tanzania Postal Bank has a strong commitment to environmental, health and safety management.
Late applications will not be considered. Short listed candidates may be subjected to any of the
following: a security clearance; a competency assessment; physical capability assessment and
reference checking.

Please forward your applications before 18th February, 2015


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