Auto Service Manager

Published by Jobstanzania on 9:11:00 am

Job title: Auto Service Manager - 3000USD Monthly gross  
Work Location: Dar es Salaam  
Division/Department: QML  

Note: This Job is For expat or local Indians in Tanzania

Essential Duties and Responsibilities:
Job Duties
The service manager oversees the service department and is typically responsible for:
·   Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers
· Creating goals and objectives for the department, which includes an annual operating budget and a marketing plan to promote new and repeat business
· Providing training on administrative policies and procedures for all department personnel.  Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers
· Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives
· Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy

Job Requirements
· Previous experience as a service advisor is advantageous
· Extensive technical background with management training FROM THE AUTOMOTIVE INDUSTRY
· Have been in the business for 15 years or more
· Require strong communication skills to deal with customers, employees and vendors
· Required to maintain the profitability of their departments while controlling expenses and maintaining customer satisfaction
· Required to not only understand and keep abreast of the federal, state, and local regulations that affect their operations, but must also comply with these regulations including hazardous waste disposal, OSHA Right-to-Know and provide necessary training on these regulations and ethical practices.
· Experience of Tanzania market is compulsory.
· Willing to join within 30days
Education and/or Work Experience Requirements:
· Minimum 8 years of relevant Experience
· Exposure in Automotive Service Industry at supervisory level (wholesale or retail sales for commercial vehicles) is required.
· Extensive Commercial Vehicle product knowledge and skills on trucks and vans.
· Must have a minimum Bachelor’s Degree in Business Administration, Engineering or any related discipline.
· Proficiency in MS Office (Word, Excel, and PowerPoint) and other computer based system is attractive.
· Ability to create a workplace environment and culture that allows all employees to develop and excel in their jobs.
· Coaching and mentoring skills to effectively service vehicles.
· Exceptional customer facing and interpersonal skills to enable difficult situations to be overcome successfully.
· An ability to negotiate effectively and at a high level together with good numeracy and literacy skills.
· Demonstrates an excellent leadership, time management, organizational and reporting skills.
· Superior level Sales and Marketing skills of modern business methods and controls.
· Superior Level Communication skills.

How To Apply:
If you are up to the challenge, possess the necessary qualifications and experience; please send your CV only quoting the job title on the email subject and send to career@perionhcs.com   

N.B: Only candidates short-listed for interview will be contacted.

Please ensure that you mention www.jobstanzania.net as the source of this job advertisement when applying for this position



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