Branch Operations Manager - Tanzania Postal Bank Songea (1 Posts)

Published by Jobstanzania on 1:01:00 am

Tanzania Postal Bank (TPB) seeks to appoint dedicated, self motivated and highly organized Branch Operations Manager (1 positions) to join the Technology and Operations team. The work stations is Songea

Reporting Line: Branch Manager (BM)
Locations: Songea
Work Schedule: As per TPB Staff regulations
Division: Branches
Salary: Commensurate to the Job Advertised


Key Responsibilities
§ Supervise back-office processing
§ Ensure reconciliation of suspense accounts
§ Monitor branch security, maintenance and Health & Safety issues
§ Maintain records of Contactors and Overall Maintenance of Bank Assets
§ Maintain all the required Branch registers as stipulated in the operational manuals.
§ Ensure availability of required stationeries and equipments
§ Control Branch expenses and ensure that they are within the approved budgets and proper management.
§ Ensure signature books (both own and correspondents) are properly kept and updated.
§ Plan and manage staff administration issues for support staff (i.e. local leave, training,
Dept staff rotation) in consultation with the Branch manager.
§ Ensure that all Operational Procedures are adhered to by all branch staff.
§ Print and verify Journal of accounting entries on daily basis.
§ Follow-up and ensure that all Revenue due to the Bank is collected without a fail.
§ Counter sign with the Branch manager, all debits to the Profit and Loss accounts
§ Carry-out routine balancing, snap checks and bulk checks for branch cash in tills, and in the strong room.
§ Manage service delivery, to review output of tellers, customer service and enquiries to ensure adherence to Branch standards.
§ Ensure counter services key control standards are adhered to and custodian of Complaint handling process.
§ Ensure proper handling of customer’s new ATM cards as well as ATM captured cards.
§ Ensure timely submission of Branch reports/returns to Head-office as required.
§ Ensure that the Anti Money Laundering requirements are followed as follows:

a) Take all reasonable steps to verify and identify customers, including performing
Quality Assurance on accounts opened, and the general KYC issues

b) Retain adequate records of identification, account opening and transactions and
ensure timely and properly filling of customer mandates

c) Make/assist to effective reporting of suspicious transactions

d) Raise awareness of Money Laundering prevention by training all branch staff.
§ Co-Custodian of Vault Cash.
§ Safe custodianship and BCP (Branch Continuity Program) custodian.
§ Act as Operational Risk Coordinator for the branch
§ To identify and report all exceptions on non-compliance with standard controls
§ To identify and reports all weaknesses inherent in the standard controls
§ To assist Risk Manager in developing and updating of procedures, controls and
monitoring plans for Operational Risk Management.
§ To report Branch’s Operational Risk issues and losses to Risk Manager
§ To maintain proper record keeping on all Key Control Self Assessment (KCSA) and KRI related activities.
§ To maintain independence in the conduct of KCSA, i.e not selecting and reviewing
sample of self-performed transactions.
§ Ensure tidiness across the branch premises and clean-desk policy is exercised.
§ Perform any other duties as may be assigned by Branch manager from time to time.
§ Comply with the Policies and standards, Local laws and Regulations, Controls and
Procedures of the Bank.
§ Report Suspicious Transactions
§ Ensure proper filling of customer credit documents and correspondents.
§ Ensure Dual control is in place in the record room at the branch.

· Business Growth as evidenced by improved Branch Profitability
· Achievement of Service level Standards
· Enhanced and robust control at the branch

· Accuracy in addressing correspondence
· Maintenance of Safe Custody items
· Balancing of suspense accounts in the Branch
· Timely validation of transactions
· Minimum Cash Differences
· Number of un-reconciled items
· Incomplete mandates
· Maintaining robust controls and monitoring actions
· Customer Satisfaction
· Individual Productivity and Turnaround time

· Customer satisfaction (Internal & External) as evidenced by Business Growth
· Balancing of suspense accounts in the Branch
· Level of team synergy

· Authorize payments/withdraws against customer’s accounts as provided for in the operational manual guidelines.
· May initiate disciplinary action against staff under his/her jurisdiction

Education: Bachelor degree/Advance Diploma in Banking, Economics, commerce, Business Administration, Finance or Accounting from any recognized University or equivalent.

· At least 3 years of relevant Banking experience
· Working knowledge of Equinox Functionality

Skills / Attributes:
· Strong leadership & people management skills
· Prioritize Tasks
· Team player

The position will attract a competitive salary package, which include benefits. Applicants are invited to submit their resume (indicating the position title in the subject heading) via e-mail to:

Applications via other methods will not be considered.

Applicants need to submit only the Curriculum Vitae (CV) and the letter of applications
starting the job advertised and the location. Other credentials will have to be submitted
during the interview for authentic check and other administrative measures and should not in any way be attached during application.

Tanzania Postal Bank is an Equal Opportunity Employer and is very committed to environmental,
health and safety Management.

Tanzania Postal Bank has a strong commitment to environmental, health and safety management.

If you are not contacted by Tanzania Postal Bank within seven (7) days after the closing date, you should consider your application as unsuccessful. Late applications will not be considered. Short listed candidates may be subjected to any of the following: a security clearance; a competency assessment; physical capability assessment and reference checking.

AVOID SCAMS: NEVER pay to have your CV / Application pushed forward.

Any job vacancy requesting payment for any reason is a SCAM. If you are requested to make a payment for any reason, please use the Report Abuse, or call +255 22 2110621-2 to report the scam.

You also don’t need to know one in TPB to be employed. TPB is merit based institution and to achieve this vision, it always go for the best.

Please forward your applications before 14th January 2016



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