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Sunday

Customer Service


Published by Jobstanzania on 5:49:00 pm

Job opening for Customer Service – CARE Business Partner for a Transport & Logistics company in Tanga!

Key Responsibilities:
•Be the primary point of contact for own customers and act as an advocate for the Customers, internally within the company.
•Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires
•Ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders
•Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives
•Manage / improve day to day process interaction with own customers by leveraging detailed customer knowledge
•Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation

Tasks:

• Follow up on longstanding units

• Follow up on Statement and outstanding amounts
• Dispute resolution
• Claims handling
• Responding to queries on mail and phone
• Follow up on invoices(Freight and KPA)

How To Apply:

Qualified candidates are encouraged to send their CVs to nadya@shugulika.com or call 0789234050 for more assistance.


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