Friday, April 28, 2017

Reservation/Sales Agent


Job Positions Offered: Reservation/Sales Agent
Job Location: Tanzania
Job Level: Specialists
Contract type: Full Time

Travel Requirements: To International Trade Fairs Such as ITB, WTM, INDABA etc
Start Date: 18th May 2017

Kilemakyaro Mountain Lodge is a privately owned family run business located in Moshi, Tanzania. The lodge is nested on the hills of Kifumbu Estate, and has 40 rooms. Surrounded with coffee plantations, a majestic and unbeatable view of the Kilimanjaro Mountain we provide outstanding accommodation and tourism services.

Our objective is to be the best service provider in Moshi, add value to our guest experience, meet and exceed their expectations. We are dedicated to welcoming, serving and offer nothing but the best in this dynamic industry that is ever growing.

We are looking for a reservation/sales agent who is, enthusiastic, persuasive, and passionate about the service industry. The candidates must have the ability to identify new market channels by initiating and retaining relationships with clients. Candidates will be responsible for managing booking and reservations of two properties, that is Kilemakyaro Mountain Lodge with 40 rooms and its sister lodge Enyati with 24 rooms.
Enyati Lodge also owned by the same family and is located in Karatu, overlooking the Ngorongoro landscapes.

The Candidates must help with the ongoing efforts of increasing the occupancy rate and revenue per available room in the hotels. Reporting directly to the managing director, he/she is responsible for:

 Servicing existing accounts, obtains sales, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors
 Directly involved in international and local trade shows, by representing and selling the lodges
 Directly involved with room sales by providing travel information, itineraries and hotel rates
 Manage customers complaints and concerns prior and after departure
 Liaising with management and communicate new rate plans and promotions
 Maintaining in house reservation systems, bookings and report sales activity
 Providing up to date and relevant information that can help boost organisations revenue streams and growth
 Monitors competition by gathering current marketplace information on pricing, new products, service delivery styles, sales techniques etc.

Minimum Requirements:
 Bachelor’s degree plus five years or industry experience
 Effective communication skills in English and Swahili, additional language is a bonus
 Computer literacy

 Preferred Requirements:
 Ability to travel locally and internationally
 Proven experience in Reservations, PMS, handling booking, and sales and marketing
 Prior knowledge and experience with hotel management would be an advantage
 Other Critical Proficiency:
 Working with sensitive information and maintaining confidentiality
 Revenue management skills
 Organizational and time management abilities
 Phenomenal communication, presentation and public speaking skills
Compensation and Benefits

Base salary:
 Negotiable according to qualifications and experience
Sales Commission:
 Negotiable according to monthly sales target set

 Travel Expenses
 Accommodation and Meal

Application process Please send:
 Your CV
 Cover Letter
 Soft Copy of degree/qualifications
 At least two reference letters

To Mrs. Laura Minde, Managing Director,
For further information, please email: