Chief Customer Business - NMB Bank

Published by Jobstanzania on 10:02:00 am

Role Title: Chief Customer Business
Reporting Line: Chief Executive Officer
Location: NMB Head Office Dar es Salaam

Company Description:
NMB Bank Plc. (“NMB”) is a full service commercial bank incorporated in the United Republic of Tanzania. Through its 4 main business divisions: Retail, Wholesale, Agribusiness and Treasury, NMB provides a suite of financial services and products to retail customers, Small and Medium Enterprises (SME’s), Corporates, institutions and the Government. The bank has 200+ branches, a growing number of 3500 Wakala and 700+ ATMs across the country and is present in 98% of all Government districts. NMB has over 2.5 million customers and employs over 3,400 staff. The Bank is listed on the Dar es Salaam Stock Exchange in Tanzania. With a balance sheet size of over TZS 5.3 trillion, NMB has consistently been the most profitable bank in the country for the last 11 years.

For the 5th year in a row NMB was declared Best Bank in Tanzania by Euromoney in the framework of Africa Awards for Excellence.

“NMB today is the bank that works, rather than one which exists. Tough decisions around capital, businesses and people have been made. Throughout that process, NMB has continued to deliver strong profits and pay industry-leading dividends to shareholders.” NMB’s Managing Director, Ineke Bussemaker, said innovative products, technology and investments in digital banking coupled with the widest branch network and ATM’s have contributed to the transformation of the bank making it the best bank for financial inclusion. “Solving the challenge of the countries unbanked will take investment, innovation and an ability to bring together key players in payments and other banking services. Currently, we are one of the key players in financial inclusion in the country and will continue to bring banking solutions fit for the majority.” said Ineke Bussemaker.

Winning the Best Bank Transformation in Africa and the Best Bank in Tanzania awards is a clear indication that our efforts are recognized not just in Tanzania but across the region.

Job Purpose:
The job holder is responsible for ensuring that business sales targets are achieved and customers are serviced effectively. He/she will also oversee development and management of client relationships to achieve the bank’s financial objectives and maximize profit while encouraging a single view of the customer and cross-selling of the bank’s products and services, working with the Digital Transformation and Products division.

Key Responsibilities:

  • Revenue and profit and loss and balance sheet responsibility, overseeing sales and customer service, and closely cooperating with the Digital Transformation and Products division; focus on sales (not operations)
  • Participate in the development and review of the bank’s strategic plan
  • Formulate banking strategies to improve sales, together with the Business Heads define the bank’s commercial strategy
  • Drive sales (quality loans and customer liability generation) through the teams in Retail, Wholesale, Agribusiness and Marketing developing work plans, budgets and overseeing execution
  • Leverage customer analytics to inform strategic choices and priorities
  • Analyze the Customer Business Sales activities and business value chain (end to end) for growth opportunities, cross selling and new innovative solutions to exceed customer needs and expectations
  • Prepare and submit all monthly, quarterly and annual performance reports for the division
  • Oversee the marketing function to ensure marketing functions and activities are consistent with the bank’s objectives
  • Manage the Customer Business Sales (2,800 staff), hierarchically and functionally, supporting the direct reports in their professional development. Reach the results through the teams developing and executing their departments’ strategy and plan
  • Impeccable integrity
  • Strong knowledge of customer segmentation and management techniques
  • Demonstrated record of revenue growth in a customer centric and innovative, technology driven financial services environment
  • Exposure abroad with demonstrable revenue and profit and loss responsibility for retail, wholesale and agribusiness in an innovative technology driven financial services environment, being a corporate or medium sized financial services or investment company
  • People person with presence
  • Passion for sales in NMB, identify opportunities, pull customers in, go getter mentality

Key competences:
  • Execution: achieving results through others, drive sales through the team
  • Business Judgement: showing commercial acumen
  • Collaboration: creating synergies through working in partnership, teamwork
  • Inspirational Leadership: getting people to follow you

Qualifications and experience:
  • Master’s degree in Business (eg MBA) or related field gained from a recognized university or a Master’s degree in another area combined with business certifications from reputed international institutions
  • Post graduate qualifications in banking is an added advantage
  • 15+ years’ relevant experience, 5 years at senior management level
  • Exposure abroad with demonstrable revenue responsibility in a customer centric and innovative, technology driven financial services environment, being a corporate or medium sized financial service or investment company

If you consider yourself to be a strong candidate based on the requirements for the role, we invite you to apply by sending your letter of application and CV to executives@nmbtz.com

Application deadline: 1st December 2017



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