Monday, November 27, 2017

Chief Grievance Officer - Acacia Mining

Acacia Mining seeks to employ a Chief Grievance Officer based at North Mara Gold Mine in Tanzania. This role reports to the Chief Compliance Officer.

North Mara Gold Mine operates a Grievance Mechanism (“GM”) as part of its community relations programme.  The GM is a way through which members of the community may express grievances to the Mine and seek remedies.  Grievances may be brought to the GM on any issue, including potential impacts on human rights, the environment, rights to land and other property, and human and animal health and safety.

The Grievance Team serves as secretariat to the GM, administers the GM and engages with grievants. The Grievance Team will be led by the Chief Grievance Officer.

This is a permanent role, with the work roster being six weeks on and three weeks off. The role’s function and authority is set out in the GM Standard Operating Procedure document (which will be forwarded to candidates).


·        Ensure that the GM operates in accordance with the terms of its Standard Operating Procedures;
·        To lead the Grievance Team and to direct, plan and coordinate the secretarial, operations and administrative work of the GM;
·        Train and supervise the members of the Grievance Team and the Community Capacity Building Team in the performance of their duties and in their community engagement;
·        Present written reports on the activities of the GM, prepare the budget of the GM and update all information sheets and guidance documents; and
·        Publicise the GM and ensure intended users know about it and how to use it.


Qualification Requirements:                                                                     

·        A university degree in Law with a focus on human rights (environmental law will also be considered)

Experience Requirements:

·        A minimum of five years’ experience in human rights law (environmental law will also be considered);
·        Prior experience coordinating a grievance or complaints mechanism and/or working in court administration or other judicial role; and
·        Proven track record in community engagement, mediation and/or conflict resolution;

Skills / Knowledge Requirements:

·        Ability to work well with local and national government officials and international stakeholders and observers;
·        Prior experience supervising, training and monitoring teams;
·        Proven ability to work effectively with particularly vulnerable individuals;
·        Strong management, record keeping and IT skills;
·        Fluent Swahili and excellent written English;
·        Self-motivated and high-performing individual with good people skills; and
·        Ability to manage and process large amounts of information.

Job applications must be submitted to the following email address, noting the job title in the subject line:

Closing Date: 29 November 2017