Second Level Support Engineer VAS

Published by Jobstanzania on 5:59:00 pm

Our Client in the Telecomm industry in Tanzania is urgently looking for Second Level Support Engineer VAS.

Title: Second Level Support Engineer VAS

Location: Tanzania

Experience: 4-7 years
Skills: L2 Support in VAS environment specially Messaging, Signaling, SS7, Roaming protocols, messaging protocols SMPP, HTTP with 24*7 support.

 Profile Summary

The candidate will be responsible for VAS Operations, High level support and Project support.

Position Requirements

Service Management: Responsible for managing Operations for MS VAS and to provide 2nd level support 24x7x365
Platform Administration:  To pro-actively monitor, manage and optimize resource/capacity utilization.
        Would also be in charge of performance monitoring and Statistical Reporting.
Revenue Assurance: To ensure compliance to data security standards and revenue assurance.
Incident management: To ensure fault reporting and escalation.
Availability Management: To monitor and manage Systems to ensure end to end service availability as per platform KPI.
Supplier Management: To provide trouble ticket escalation to relevant suppliers.
Reporting: To provide Technical, Performance and Statistical Reporting of the above support systems.
Standby: To ensure team schedule for after hour’s standby for Value Added Services and AM Division.


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Role & Responsibilities

Analyze, enhance and manage day to day operations of VAS platforms such as Messaging, Roaming, Data and Voice applications
Resolve application problems within agreed SLA’s and coordinates users’ requirements
Actualize policies and procedures guiding the VAS applications to ensure that integrity of applications are not compromised; and maintain optimum security of all data in the platform for business continuity and contingency planning purpose
Work closely with the vendors during projects implementation and ensure business requirements are properly implemented
Develop and maintain documentation for supported infrastructure.
Supervise and ensure knowledge improvement of L1 resource
Manage Client communication with Technical, Business and Sr. Mgmt. at Operator
Responsible to deliver all Contractual scope and meeting KPIs/SLAs with no penalty
Responsible for adhering to all Processes related to Operations
Perform periodic Governance reviews with client and KPI/SLA sign offs with them
Co-ordinates with various internal stake holders for all deliveries
Manage Local Operations teams & Review customer feedback with team

• Holding a bachelor degree/ Master Degree in Tech preferable BE/BSC/B-Tech/MCA.

•  Minimum of 5 years technical experience
•  In depth knowledge of Value Added Services and Telco environment

Functional Skill
•  System Administration (Unix& Windows)
•  Unix scripting
•  Knowledge of Signaling, SS7,
•  Knowledge of Roaming protocols, messaging protocols SMPP, HTTP etc.
•  IP networking and routing
•  Skilled in Database Performance Tuning, Database Security, Database Management and Data Maintenance.
•  Interpersonal and team management skills.

Salary range in USD: 2,400 – 2,700

Apply: Send CVs and Application letters to - dynamicrecruitmentagency@gmail.com



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