Customer Service Officer II – Pongwe (1 Posts)

Published by Jobstanzania on 1:06:00 pm

Tanga Urban Water Supply and Sanitation Authority (Tanga UWASA), is her by seeking for a relevant qualified and highly motivated persons to fill the following vacancies available in her manning level for specified and unspecified terms of employment.

Customer Service Officer II – Pongwe  (1 Position)

Scope of the position and its expected outputs:

  • The holder of this position heads the area office at Pongwe area responsible for Water and Sewerage Customer Services.
  • The area Customer Service Officer is responsible for efficient and effective operation of the office and quality delivery of the services.
  • He/She participates in water and sewerage service promotion, and maintains customer satisfaction and good lasting relationship.

Position relationships:
Reports to the Customer Service Manager.
Supervises the Assistant Customer Service Officer.

Key duties and responsibilities:
1. Attends to customers at the site and office, and supervises all customer services activities in the area in accordance with a prepared plan agreed with the Customer Services Manager;
2. Allocates assignments to subordinate staff on a daily basis and monitors their performance to ensure that jobs are done effectively and efficiently;
3. Maintains appropriate databases of customers in the area and of services rendered to them;
4. Formulates and implements programmes for achieving set targets in the area with respect to unaccounted-for-water, billing and revenue collection;
5. Monitors customer complaints in the area and takes measures to minimise such complains;
6. Advises the Customer Service Manager on all matters pertaining to customer services, billing, credit control, leakage control, new connections in the area – and ensures that the Manager is at all times appraised of opportunities and threats that have a bearing on the Authority’s service delivery;
7. Prepares periodic reports outlining the performance of the section and the status of customer services;
8. Performs such other related duties as may be assigned by the Customer Services Manager from time to time.

Qualifications :
The applicant of this position must have the following:
1. Bachelor’s degree in Business Administration/ Commerce or any other related qualifications.
2. Must be Computer Literate.
3. Experience of at least three years working in recognised Institutions.

Job Application Modes:
Anybody who possess the required qualifications and attributes mentioned above, send a hand-written application letter attached with updated Curriculum Vitae showing your contact details, address, enclosing two letters from referees with their full contacts; copies of relevant academic qualification certificates and other relevant testimonials.

• Women are highly encouraged to apply for these posts.
• Only shortlisted candidates who meet the requirements will be contacted for an interview.

Application letters should reach the undersigned on or before 15th March, 2018 and addressed to:-

The Managing Director,
Tanga Urban Water Supply & Sanitation Authority,
P.O. Box 5011,



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