Call Center Officer

Published by Jobstanzania on 10:50:00 am

Mwalimu Commercial Bank PLC (MCB) (In-Formation) is a newly licensed commercial bank by the Bank of Tanzania, and is in its 'final stages of setting up operations. The major shareholders of the bank include Tanzania Teachers' Union (TTU), Public Service Pension Funds (PSPF) and National Health Insurance Fund (NHIF).

MCB is looking to recruit experienced, self-driven, dynamic and result oriented individuals who are keen to develop a career in a dynamic, passionate and challenging environment.

Position: Call Center Officer 

Reporting to: Customer Service Manager

Key Responsibilities :
• Respond to all incoming customer calls, internal requests and email correspondences.
• Ensure all complaints are captured on time and resolved within the turnaround time.
• Prepare and update complaint database timely, making sure it is properly written.
• Modify and improve all the processes which creates barriers in serving customers to improve customer satisfaction.
• Ensure acknowledgment, holding and resolution calls, letters and emails are issued timely to customers and customers documents are filed properly.
• Perform any other duties as assigned by the line manager

• Bachelor degree
• Ability to quickly grasp and understand banking policies, guidelines (rules), systems
• Must be friendly, honest, firm, smart and hard working
• Ability to communicate to customers and provide support on time

Mode of Application
All applications, CVs and Certificates should be sent through recruitment@mcb.co.tz 

Applications Deadline: 20th May 2018

Please note:
• Only shortlisted Candidates will be contacted.
• Applicants must indicate the position they are applying for.



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