Customer Service Officer

Published by Jobstanzania on 10:58:00 am

Mwalimu Commercial Bank PLC (MCB) (In-Formation) is a newly licensed commercial bank by the Bank of Tanzania, and is in its 'final stages of setting up operations. The major shareholders of the bank include Tanzania Teachers' Union (TTU), Public Service Pension Funds (PSPF) and National Health Insurance Fund (NHIF).

MCB is looking to recruit experienced, self-driven, dynamic and result oriented individuals who are keen to develop a career in a dynamic, passionate and challenging environment.

Position: Customer Service Officer 

Reporting to: Branch Manager

Key Responsibilities :
• Prospecting and recruiting new customers for the various personal banking products for the branch.
• Ensure high customer service standards at all times, by coordinating the services required with all the stakeholders inside and outside the branch.
• Managing and controlling the customer queues by monitoring the banking hall
• Ensure customers are well informed of all the products on offer
• Order ATM cards, cheque books, issue account balances and attend to Front Office account queries
• Assist in compliance with operational risk requirements e.g. KYC, AML, health & safety standards; observe security situations in the banking hall.
• Ensure all entries being processed are fully authorized
• Perform any other duties as assigned by the line manager

• Bachelor degree
• Ability to quickly grasp and understand banking policies, guidelines (rules), systems
• Must be honest, firm, smart and hard working

Mode of Application
All applications, CVs and Certificates should be sent through recruitment@mcb.co.tz

Applications Deadline: 20th May 2018

Please note:
• Only shortlisted Candidates will be contacted.
• Applicants must indicate the position they are applying for.



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