Tuesday, July 24, 2018

Sales Manager at Hyatt Regency Arusha

Care comes from a place of empathy and authentic human connection. We care by truly seeing people and getting to know them as unique individuals so we can design and deliver personal experiences. We want to make a difference in the lives of all those we touch: colleagues, guests, owners, operators, community members, and shareholders. Being your best is about being your authentic self in each moment – engaged, fulfilled, and ready to take on the world.

Hyatt Regency Arusha is looking for highly qualified and motivated candidate to be recruited as Sales Manager. The position holder will report directly to the Director of Sales and Marketing.

Scope and General Purpose of Job:
To provide leadership in all selling activities within the hotel, working closely with the
Rooms, Food and Beverage and other revenue-generating departments to maximize Sales
through the activities of the Sales Department and other employees.

Main Duties and responsibilities:
• To direct and coordinate all selling activities and to communicate these activities throughout the hotel.
• To review and evaluate the effectiveness of selling activities and adjust as necessary to achieve or exceed the objectives as outlined in the Annual Marketing Plan.
• To ensure room and banquet space inventories are reviewed weekly and strategies are formulated to fill low occupancy periods.
• To make sure all sales proposals, collateral, digital tools, and other sales communications are in line with the hotel’s and HI’s brand standards, and up to date in terms of information.
• To ensure all contracts signed by or on behalf of the Marketing and Sales Department follow the established hotel policies and procedures.
• To plan and execute sales trips based on business priorities.
• To entertain existing and potential customers and ensure the Sales Team entertains customers based on business priorities.
• To ensure a high level of exposure for the hotel through direct sales solicitation, telephone contact and written communication.
• To make sure Sales employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
• To assist with the preparation of the Annual Business Plan.
• To monitor all hotel employees, deliver the brand promise and provide exceptional guest service at all times, providing positive and constructive feedback as necessary to the respective Head of Department
• To ensure Sales employees also provide excellent service to internal customers in other departments as appropriate.
• To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
• To assist in developing, implement, maximize, monitor and evaluate the hotel’s Sales Strategy (goals, tactics and actions) to achieve and exceed forecasted revenue figures in Rooms, Food and Beverage, and all other revenue generating departments.
• To ensure Sales activities are aligned with the Corporate Marketing Strategy, and Hotel Actions have been implemented where appropriate.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Required qualifications and experience;
• Ideally with a University Degree in Hospitality or Tourism Management or Sales and Marketing.
• Minimum 3 years work experience as Sales Manager, preferably in luxury hospitality
• Good problem solving, administrative and interpersonal skills are a must.
• Clear concise written and verbal communication skills in English
• Position is open to Tanzanian nationals only

How To Apply:
All applications (Cover letter and CV) should be addressed and sent to the HR Department by email via arusha.regency@hyatt.com and or by postal mail not later than 13th August 2018.

Human Resources Department,
Hyatt Regency Arusha,
P.O. Box 799.
Simeon Road.

Only shortlisted candidates will be contacted.