Spa Manager at Hyatt Regency Arusha

Published by Jobstanzania on 11:20:00 pm

Care comes from a place of empathy and authentic human connection. We care by truly seeing people and getting to know them as unique individuals so we can design and deliver personal experiences. We want to make a difference in the lives of all those we touch: colleagues, guests, owners, operators, community members, and shareholders. Being your best is about being your authentic self in each moment – engaged, fulfilled, and ready to take on the world.

Hyatt Regency Arusha is looking for highly qualified and motivated candidate to be recruited as Spa Manager. The position holder will report directly to the General Manager.

Scope and General Purpose of Job:
Drive and lead the commercial and financial performance of the Spa ensuring complete visibility and maximizing all opportunities and resources. Ensure that the highest service standards are adhered to, and that guest experience exceeds expectation.

Main Duties and responsibilities:
• Responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.
• Responsible to provide hands on support and guidance and ensure services provided are in accordance with the approved Spa brand standards of performance and sequences of service.
• Responsible to ensure the discerning guests feel that their every need is anticipated and they have created a relationship with the spa, not just a visit.
• Develop an annual budget and business plan for the Spa, in conjunction with finance department. Is responsible for the achievement and regular review of the business plan and budget.
• Drive and monitor spa performance through KPIs, linking results with sales and marketing activities.
• Review the monthly P&L, scrutinizing departmental costs to optimize profit margins without compromising quality.
• Liaise with Sales and Marketing to prepare and develop the spa’s annual marketing plan. Coordinate all promotional activities, PR and events in line with this.
• Effectively integrate the Spa within the Hotel marketing strategy and ensure on going representation of the Spa, both internally and externally.
• To monitor retail displays and spa service displays, in spa and public areas.
• Perform treatment.
• Follow and ensure that associates follow all safety procedures and practices.

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Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Required qualifications and experience;
• Ideally with a University Degree or Diploma in Spa Management and/or Hospitality/Tourism Management.
• Minimum 2 years work experience as Assistant Spa Manager, preferably in luxury hospitality
• Aesthetic qualification in treatments and training will be of great advantage
• Good problem solving, administrative and interpersonal skills are a must.
• Clear concise written and verbal communication skills in English

How To Apply:
All applications (Cover letter and CV) should be addressed and sent to the HR Department by email via arusha.regency@hyatt.com and or by postal mail not later than 15th September 2018.

Human Resources Department,
Hyatt Regency Arusha,
P.O. Box 799.
Simeon Road.

Only shortlisted candidates will be contacted.



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