Training Manager at Hyatt Regency Arusha

Published by Jobstanzania on 7:33:00 pm

At Hyatt “We care for people so they can be their best” Care comes from a place of empathy and authentic human connection. We care by truly seeing people and getting to know them as unique individuals so we can design and deliver personal experiences. We want to make a difference in the lives of all those we touch: colleagues, guests, owners, operators, community members, and shareholders. Being your best is about being your authentic self in each moment – engaged, fulfilled, and ready to take on the world.

Hyatt Regency Arusha is looking for highly qualified and motivated candidate to be
recruited as Training Manager. The position holder will report directly to the Director of
Human Resources.

Scope and General Purpose of Job:
To ensure the smooth and efficient running of the Training Department in the Human
Resources Division.

Main Duties and responsibilities:
 To assist the Director of Human Resources in the smooth and efficient running of the Human
Resources Division, ensuring that all the policies and procedures outlined in the
Departmental Operations Manual are strictly adhered to.
 To assist in the preparation and update the Human Resources Departmental Operations
 To ensure that all employee training records are kept up to date.

Customer Service
 To support the hotel’s focus on service excellence by training and assisting others to train
people to provide exceptional service to the hotel’s external customers (guests).
 To provide the appropriate level of professional, courteous and caring service to other
employees (internal customers) and other visitors to the division.

 To plan and monitor the hotel's Training Budget.
 To ensure that all hotel, company and local rules, policies and regulations relating to financial
record keeping, money handling and licensing are adhered to, including the timely and
accurate reporting of financial information.

 To assist the Director of Human Resources with the compilation and implementation of all
employee communications.
 To ensure that all in-house rules and regulations are communicated to employees and

 To review the progress of the hotel's Training Plan and make recommendations where
 To assist the Executive Committee and Heads of Department in identifying the training needs within each department.
 To co-ordinate and monitor the hotel's Training Plan.
 To assist with the compilation of the hotel's / department's Departmental Operations
 To assist with the monitoring of departmental standards as defined in the Departmental
Operations Manual.
 To be responsible for the security and maintenance of the hotel's Training Room, Training
Equipment and Materials.
 To advise the Director of Human Resources of any new support material that would be
beneficial to the hotel.
 To ensure that the recommended quota of Departmental Trainers are trained for each
 To ensure the maximum utilization of Departmental Trainers in each department.
 To plan, implement and monitor, in conjunction with other members of the Human

Division both General/Core and Management Training:
 To implement and monitor the company's training materials, including Training For Your
Future, Leadership Series, Harvard ManageMentor and other e-learning initiatives.

Required qualifications and experience;
 Bachelor Degree or equivalent in Human Resources Mana gement or any related field in
social science studies
 At least three years’ experience in Training within a corporate multinational environment
of which 2 years should be in senior management position.
 General Management Knowledge and strong interpersonal skills and customer oriented
approach, ability to interact with all levels of employees
 Strong communication skills with fluency in both English and Kiswahili and exceptional
written communication skills of both languages.
 Strong computer literacy and excellent presentation ability
 Good knowledge of industrial relations, labor legislations and Understanding of business
in holistic manner
 Mature and ability to relate well with others in discretionary manner
 Good attitude, enthusiastic, conscientious and willing to learn and open to criticism

All applications should be addressed and sent to the undersigned either by email via
Arusha.regency@hyatt.com not later than 26th July 2018.

Only shortlisted candidates will be contacted.



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