-->
Showing posts with label Customer Service. Show all posts
Showing posts with label Customer Service. Show all posts

Friday

Customer Services Officer (1 post)


PBZ Bank has vacant which need to be filled immediately by suitable qualified Tanzanians. The applicant should apply by virtue of the post advertised and station indicated here in Particulars related to the positions are follows:


Position: Customer Services Officer (1 Post)

DUTY STATION: PEMBA

Qualifications:

  1. A Bachelor Degree in Banking, Commerce, Economics, Business Administration, Marketing, Accounting, or equivalent qualifications obtained from recognized Institutions
  2. Computer Literacy and applications in windows, and other packages
  3. Age should be not above 40 years


REMUNERATION
Attractive salary with PBZ Scales/Grades will be offered to the selected candidate


MODE OF APPLICATION:
All applications enclosed with CVs Letter from Local Government or Sheha of the area of residence, Photocopies of Certificates, Testimonials, Names and address of two referees should be addressed to:

The Managing Director
The People’s Bank of Zanzibar Ltd
P.O Box 1173
ZANZIBAR

SUBMISSION:
– For those who apply for positions at Unguja and Pemba branches, all applications should be submitted at the PBZ Head Office Darajani, Zanzibar.
– For those who apply for positions at Dar es Salaam branches, applications should be submitted to the Branch Manager PBZ Bank Kariakoo
– For Mtwara applications should submit to the Branch Manager Mtwara

PLEASE NOTE THAT:
– Result slip is not accepted
– Experience on the respective post is an added advantage
– Applicant (s) should specifically mention one duty station only which will be suitable for them.

If applicant selects more than one duty station he/she will be disqualified.

Deadline for applications is 06th January 2017 at 14:30hrs

Only shortlisted candidates will be invited for interviews. If you will not hear from us please consider yourself unsuccessful

Source: Daily News December 28, 2016

Tuesday

Customer Service Representatives


Twiga Bancorp Limited (TBCL) is a fast growing Non- Bank Financial Institution established under the Banking and Financial Institution Act (1991). The Institution has 'five Branches, two in Dar es Salaam and one each in Arusha, Dodoma and Mwanza.


The institutional also operates Sub -Branch activities at the Julius Nyerere International Airport, Kilimanjaro International Airport, Mwalimu Nyerere Memorial Academy in Kigamboni -Dar es Salaam as well as a service outlet in Bunda - Mara Region. The Institution is in the process of managing change by re-engineering its organizational structure, introducing new products and services and reinforcing efficiency and professionalism in its operations. The bank has recently migrated to a state- of-the art banking software with the aim of improving it services and products offering.


Twiga Bancorp Limited (TBCL) invites suitable applicants to fill the following posts


POSITION: Customer Service Representatives

LOCATION: Dar Es Salaam


APPOINTING AUTHORITY: Chief Executive Officer

RESPONSIBLE TO: Branch Manager


DUTIES AND RESPONSIBILITIES

  • Provide superior customer service in a professional and friendly manner.
  • Maintain high level of knowledge about the Bank's products and services, and ensure customers are provided with accurate information all the time.
  • Assist customers with all their needs related to banking services.
  • Attend to customers in an orderly manner to ensure a positive customer experience.
  • Record keeping as per branch requirements and as per Bank policies.
  • Ensure accounts are opened according to the Bank's product; and services guidelines.
  • Identify opportunities to promote the Bank's products and services; where appropriate, cross-sell and refer them to relevant branch or Bank staff.
  • Active participation and support for branch sales campaigns.
  • Share knowledge and experience with other team
  • Members and provide support as required
  • Demonstrate positive attitude, adaptability, flexibility, and punctuality in all the day to day activities.

Required Education & Experience:

  • Holder of Bachelor degree in Economics, Commerce, Business Administration, Accounting,
  • Statistics; Banking or equivalent from a recognized
  • Institution with not less than 3 years working experience in reputable organization.
  • Fluent communication skills in English and Swahili (both verbally and in writing)

Required Skills, Knowledge & Competencies:

  • Able to work accurately and under high pressure within fixed and short time frames
  • Willing, to work in a small team
  • Team player
  • Result and quality oriented
  • Good communication skills
  • Passion for helping customers
  • Willing to adapt quickly to changes in environment


REMUNERATION

Attractive remuneration package will be offered to the successful candidate.


How To Apply:

All applications should be addressed to:


The Chief Executive Officer,
Twiga Bancorp Limited,
P.O. Box 10119
Dar es Salaam.


Physical Address: Twiga House, Samora Avenue, 2nd Floor, CEO's Office.


Application should reach the Chief Executive Officer on or before 4.00pm on 20th July, 2015.


Only shortlisted applicants will be contacted


Details source: Daily News, 06th July 2015


NOTE TO EMPLOYERS:

Jobstanzania helps job seekers and employers to connect; we have free job advertising for employers where employers just post a job for free and reach thousands of jobs seekers who visits our websites daily. What are you waiting post jobs for free on Jobstanzania Now

Sunday

Manager Customer Care


Tanzania Telecommunications Company Limited-TTCL seeks to recruit qualified Tanzanians to fill the following vacant posts

Post: Manager Customer Care

Qualifications
• University Degree/Advance Diploma in business Administration /Call Centre or equivalent education/experience
• Thorough knowledge and Experience in Call Centre operations gained by minimum 5 years managerial/supervisory role.
• Thorough knowledge of and considerable experience in customer care demonstrating strong customer focus and interpersonal skills.
• Working knowledge of marketing and sales practices, procedures and techniques is required.
• Ability to lead, supervise and coach a large number of people.
• Must practice and display a high level of commitment to the support and development of employees.
• Essential management skills for this position: - Leadership - decision making - Initiative - interpersonal skills - Adaptability - entrepreneurial - Organizational skills - tolerance for stress - Verbal and written communication skills

Deadline: (Friday, February 06, 2015)


How To Apply:

The Application precess is done through TTCL Online system,
To start the application process, you are required to register by opening an Account and Register your details.

Click here to Register - Online App TTCL

Saturday

CUSTOMER SERVICE OFFICER at Meru Community Bank


Meru Community Bank is looking looking forward to recruit self-motivated and enthusiastic individuals to join their team in Arusha.


POSITION:  CUSTOMER SERVICE OFFICER

COMPANY: Meru Community Bank
Location: ARUSHA

QUALIFICATIONS
  • Advanced Diploma Degree in Banking, Business Administration, Accounting, Finance or any other relevant Degrees
  • Posses a minimum of 2 years or more experience convesant in bankers realm software will be an added advantage
  • Competence in computer application
  • High level of integrity and morals
  • Good communication skills, analytical skills
  • Team player
  • Ability to work under pressure
  • An ability to work to tight deadlines and within constraints

HOW TO APPLY:
Interested applicants should submit their applications by 5th of February 2015 at 14:00Hours and should endorse a resume and academic and professional testimonials

All application should be addressed to;

General Manager.
Meru Community Bank
P O BOX 365,
USA River, ARUSHA


Deadline: 5th February 2015
Details Source: Majira, 23rd January 2015

Thursday

Call Centre Officers - 3 posts


Tanzania Postal Bank (TPB) seeks to recruit dedicated, self motivated and highly organized Call Centre Officers (3 positions) to join the Technology and Operations team. The work station is Dar es Salaam

JOB SUMMARY
The call Centre Officer is responsible to handle customer calls, responds to customer needs in professional manner and maintains highest level of customer satisfaction by seeking first call resolution.

Nature of Employment: Temporary of 6 months contract
Reporting Line: Chief Manager E-Banking
Locations: Dar es Salaam
Work Schedule: As per TPB Staff regulations
Salary: Commensurate to the Job Advertised

Essential Duties and Responsibilities:-

  • Support and provide superior service via phones, emails and faxes as a receiver and caller
  • Provide customers with product and service information for TPB Products
  • Assist customer queries on Mobile Banking, POS, ATM, Loan Applications, Western Union and others
  • Assist TPB POPOTE Agents in their daily responsibilities, queries and troubleshoot problem, resolve or escalate them
  • Monitoring of the network which facilitating services to customer and agents and escalated to the appropriate channel if problems occurs
  • Retail adequate records of identification, account opening and transactions and ensure timely and proper filling of customer mandates.
  • Ensure Anti-Money Laundering requirements are followed by taking all reasonable steps to verify and identify customers, including performing quality assurance on accounts opened and the general KYC issues.
  • Perform any other duties as may be assigned to you by the supervisor or higher authorities.

KEY RESULTS AREA:

  • 􀂃Customer Satisfaction through quality customer service
  • 􀂃Average number of calls able to take per hour
  • 􀂃One Call Resolution
  • 􀂃Average Wait Time
  • 􀂃Accuracy in addressing customer problems
  • 􀂃Number of un-reconciled customer issues

KEY RELATIONSHIPS

  • 􀂃Internal: All TPB Staff
  • 􀂃External: Regulators/Customers/Clients


EXPERIENCE AND KNOWLEDGE REQUIRED:
Education:
Bachelor’s degree/Advanced Diploma in any field of studies from recognized university or Institute.

Experience:
- At least 1 year of call centre experience
- Working knowledge of Equinox Functionality

Skills Attributes:
-Proficient in both Swahili and English
- Must be computer literate
- Prioritize Tasks
- Team player
- Customer care orientation
- Stress tolerance
- Good communication and listening skills
- Attention to details

How To Apply:
The position will attract a competitive salary package, which include benefits. Applicants are
invited to submit their resume (indicating the position title in the subject heading) via e-mail to:
recruitment@postalbank.co.tz. Applications via other methods will not be considered.
Applicants need to submit only the Curriculum Vitae (CV) and the letter of applications
starting the job advertised and the location. Other credentials will have to be submitted
during the interview for authentic check and other administrative measures and should not
in any way be attached during application.

Tanzania Postal Bank is an Equal Opportunity Employer and is very committed to
environmental, health and safety Management.

Tanzania Postal Bank has a strong commitment to environmental, health and safety management.

Late applications will not be considered. Short listed candidates may be subjected to any of the
following: a security clearance; a competency assessment; physical capability assessment and
reference checking.

Please forward your applications before 15th December, 2014

Wednesday

Customer Service Officer


SUNDA Tanzania Investment Co., LTDis a worldwide Company and headquarters in China with oversea branches in Ghana, Nigeria, Ivory Coast, Peru, Kenya and Tanzania. SUNDA Tanzania was set up for 8 years with offices located in DSM, Arusha and Mwanza for importation and Distribution of following products; Hardware, household, building materials and Sundries.

POSITION:  CUSTOMER SERVICE OFFICER 
COMPANY: Sunda (T) Investment Company Limited
Location: Dar es salaam

QUALIFICATION AND EXPERIENCE

  • Bachelor degree in Business Administration, public relation, or other related field
  • Working experience of at least 1 year
  • Fluent in English both written and spoken
  • Computer literate in especially in MS office and internet
  • Team player and able to work under minimum supervision
  • Good interpersonal skills


HOW TO APPLY:
Interested applicants should include the position title in the subject heading / full name / birth certificates / details of previous employments / home address / personal contacts and provide 3 referees with contact details

Applicants are invited to submit their CVs by post or email

SUNDA Tanzania Investment Co.
Dar es Salaam Office
P O BOX 9012, Dar es Salaam,

Email: tz@sunda.com

 Deadline: 26 November 2014




Friday

Customer Service Agent at Jumia Tanzania


Position: Customer Service Agent at Jumia Tanzania

Jumia is the #1 leader of E-commerce in Africa. 
Our company is part of Rocket Internet, a global and leading incubator of start ups specialized in e-commerce. We have already built in France successful companies like Groupon, Zalando, Wimdu, EDarling, Glossybox… We are present in more than 20 countries in Europe, Middle East, Asia and Latin America and this accumulated experience has allowed us to develop a strong platform, which can support new ventures with both advice and capital on a truly global basis. 

Jumia is expanding its activities in Tanzania. To support our development we are currently looking for outstanding candidates interested in entrepreneurship and e-commerce to join us. This is a perfect opportunity to participate to an entrepreneurial adventure that will lead to the future stars of the web universe. 

Job Description: 
You join our Customer Service within Operations Department. Your tasks will be to take responsibility and drive all activities related to Customer Relationship, including: 
· Assist Selling processes for our customers and generate additional Sales 
· Coordinate information to customers browsing our websites during store discovery, order and checkout. Including after sales support. 
· Perform phone conversation with customers to answer their questions, provide information and advise them. 
· Handle special requests and complaints of customers 
· Collect and store useful data within our backend system 
· Ensure follow up through emails, phone or any required means. 

A successful candidate will fulfill the following requirements: 
· Experience: 3 years of experience in customer support, sales, communications, retail, or other related field 
· Bachelor degree required. Degree in Business or Communications preferred 
· Excellent communicator. Customer-oriented with proven ability to solve problems professionally in a fast paced environment 
· Internet and technology savvy, be comfortable using databases and tools 
· Effective oral and written communication skills in English 

Our offer 
· A unique education in launching and scaling new internet concepts 
· Become part of a highly professional and dynamic team working around the world 
· An attractive salary package 
· An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures 

Join the journey! 
If you want to become an entrepreneur in e-commerce businesses and join one the fastest growing company in the world, please send your resume to: sabrina.dorman@tz.jumia.com 

Sunday

Customer Service/Liaison Officer


Our client in Clearing and Forwarding sector is looking for a motivated and diligent person to join their team.  For the position as a Customer Service/Liaison Officer:-

Location: Dar es Salaam (Tanzania)
Education : Any Graduate Level Program
Industry Type : Transportation / Freight

Job overview :-
Liason/Customer service executive would be responsible to coordinate with the cleitns and update on the status of their jobs, This position would require consistency and accuracy. Good communication skills is vital in this position.

Experience: 2 years  

Qualities:-
Good communication skills
Likeable character
o   Effective problem-solving skills.
o   A high level of attention to detail.

 HOW TO APPLY
If you feel you are the right match for above mentioned position, Send your CV and other details to -  Email: info@alheelam.com

Tuesday

Customer Service Officers


Position: Customer Service Officers (Tanzania Nationals Only)

Our client, a fast growing multinational financial institution seeks qualified and experienced personalities to fill the position above. The positions will be based in Moshi and Arusha.

Job Purpose
*      To effect healthy administrative processes within the branch
*      Assess and provide feedback on customer satisfaction
*      To ensure the generation of leads through superior Customer Service to Walk in Clients, Existing
*      Clients and Telephonic Enquiries
*      To form the support base for Relationship Officers and all other Staff within the Branch

Minimum Requirements
§  A Degree in a business related field*
§  A minimum of 2 years experience in an administrative role.

If you meet the above requirements, send an application letter and a detailed CV with three professional referees including daytime contacts to info@frank-mgt.com or frankmconsult @yahoo.com on or before 29th May 2014 indicating the position and location on the subject line for example Relationship Officer – Arusha. 

Wednesday

Customer Care Officer (1) Post


Operating since July 2011, EFC TANZANIA M.F.C LIMITED provides financial services to micro, small and medium size enterprises (MSMEs) and is the first deposit taking microfinance institution to be licenced and regulated under the Bank of Tanzania’s Microfinance Company Charter.

The purpose of the Entrepreneurs Financial Centre (EFC) is to provide increased access to specialized financial services for entrepreneurs while contributing to wealth creation, improvement of living conditions and development of the Tanzanian private sector.  Owned by international and local investors, EFC Tanzania is distinctive in its emphasis on local development through a collective ownership scheme.


EFC Tanzania through its expansion program and in an effort to serve its client better, is looking to fill the following positions in Dar es Salaam: 

CUSTOMER CARE OFFICER (1) POST

Qualification & Requirements (i.e. education, skills and experience)
The Customer Care Officer should have good practical knowledge of and experience in the principles of customer care and customer protection combined with direct marketing experience and the foresight to see how the intricate day-to-day activities link with and support the achievement of the mission and vision of the EFC.  In this regard, specific qualifications and requirements include:

· A minimum of a Bachelor’s Degree with major in marketing, communications, public relations or equivalent qualification;
· At least two to three years of experience in a financial institution, ideally in a microfinance institution in customer care, marketing and/or communications;
· Strong analytical, written/verbal communication (English and Kiswahili), interpersonal, and relationship building skills;
· Outgoing and engaging personality with a compelling customer care orientation;
· Attention to detail and accuracy;
· Effective team player and ability to lead, coach and develop capacities of employees;
· Strong computer skills (Word, Excel, Power Point, Spread sheet, etc.).

EFC Tanzania seeks to hire qualified and experienced candidate who are strongly oriented towards personal and professional development for career advancement and can actively participate in a fast paced and constantly changing environment.


Interested candidates are requested to submit a letter of interest explaining their motivation for the position applied for together with their Curriculum Vitae.

Applications will be received until 30th May, 2014 addressed to:

The Human Resource Department
EFC Tanzania M.F.C Limited 
1st Floor, Letsya Towers
59 New Bagamoyo Road
P.O. Box 11735
Dar es Salaam, Tanzania
OR
Email:  HR_EFC@hotmail.com

Note: If you have no experience PLEASE do not apply.


We thank all candidates for their interest, however only those short listed for an interview will be contacted directly.
No telephone calls or office visits please.

Monday

Customer Services Officer (Islamic Banking) - 1 Post (Pemba)


PBZ Bank has vacant positions which need to be filled by suitable qualified Tanzanians. The applicant should apply by virtue of the post advertised and station indicated here in. Particulars related to the positions are as follows:

POSITION: Customer Services Officer (Islamic Banking) - 1 Post (Pemba)

Terms of Employment: Three years contract (Renewable)

Qualifications:
- Degree in Banking, Commerce, Economics, Business Administration, Advanced Diploma in Banking, Public Administration, or equivalent qualifications.
- Computer literacy and applications in windows, and other packages.
- Age should not be above 35 years.
- Experience and knowledge in Islamic banking and Finance will be an added advantage.
- Experience of at least 2 years in the Customer service position.

Duties and  Responsibilities
- Attending to customer enquiries promptly and courteously.
- Opening new customer accounts as per bank's KYc.
- Receiving customers' cheques, other instruments and instructions and attend them accordingly.
- Attending customers' complains and make follow up for the prompt solution.
- Perform any other duties as may be assigned from time to time by the senior officer.

HOW TO APPLY:

All applications enclosed with CV's, Photocopies of certificates, Testimonials,
Name and address of two referees should be addressed to:

The Managing Director
The People's Bank of Zanzibar Ltd
P.O.BOX 1173
ZANZIBAR

Please Note that Result slip is not accepted.

Deadline for applications is 22nd May 2014.

Only short-listed candidates will be invited for interviews.

 Source: Daily News, 9th May 2014

Customer Services Officer - 1 Post (Pemba)


PBZ Bank has vacant positions which need to be filled by suitable qualified Tanzanians. The applicant should apply by virtue of the post advertised and station indicated here in. Particulars related to the positions are as follows:

POSITION: Customer Services Officer - 1 Post (Pemba)

Terms of Employment: Three years contract (Renewable)

Qualifications:
- Degree in Banking, Commerce, Economics, Business Administration, Advanced Diploma in Banking, Public Administration, or equivalent qualifications.
- Computer literacy and applications in windows, and other packages.
- Age should not be above 35 years.
- Experience of at least 2 years in the Customer service position.

Duties and  Responsibilities
- Attending to customer enquiries promptly and courteously.
- Opening new customer accounts as per bank's KYc.
- Receiving customers' cheques, other instruments and instructions and attend them accordingly.
- Attending customers' complains and make follow up for the prompt solution.
- Perform any other duties as may be assigned from time to time by the senior officer.

HOW TO APPLY:
All applications enclosed with CVs, Photocopies of certificates, Testimonials,
Name and address of two referees should be addressed to:

The Managing Director
The People's Bank of Zanzibar Ltd
P.O.BOX 1173
ZANZIBAR

Please Note that Result slip is not accepted.

Deadline for applications is 22nd May 2014.
Only short-listed candidates will be invited for interviews.

 Source: Daily News, 9th May 2014

Assistant customer Care officer


The UTT Microfinance Plc now invites qualified, competent and energetic Tanzanians with outstanding work ethics and integrity to apply for the following vacant positions:

Assistant customer Care officer Ref No. UTT-MFI/ CCO/0414/09-14

Reports to: Branch In-charge

Job summary:
Receives members and prospective members inquires, analyses them requests, provides appropriate information as requested or ascertains who can best provide the information and route the requests/inquiries to the competent officer responsible in ensuring retention of the organization members (Customer) base.

Key duties and responsibilities:
i. Attending visitors/prospective members and investors calling at the 0ffices and giving them appropriate an relevant information;
ii. Receives members and prospective members inquiries, analyses them requests, provides appropriate information as requested or ascertains who can best provide the information an route the requests/inquiries to the competent officer responsible in ensuring retention of the organization members (customer) base.
iii. Have a complete knowledge of se vices rendered by UTT-MFI, an complete range of products, taking responsibility to stay update and as for assistance to acquire latest developments;
iv. Responsible for ensuring retention of the organization's members bas which includes promoting the organization to the existing members;
v. Adhere to all company policies, guidelines and ethical business practice while providing services members (prospective members;
vi. Work with Organization branch Office staff to resolve customer/member problems, facilitate solutions and enhance customer service offering;
vii. Maintains detailed walk in and activity reports and provide them to the Supervisor on daily basis.
viii. Conduct follow up phone call to survey respondents who have concern questions or inquiries;
ix. Receiving Incoming mails, distribution them accordingly and dispatch all out going mails;
x. Performs any other duty as may be assigned by supervisor/ senior officers from time to time.

Qualifications and Experience:
Qualifications: 
Holder of Nation Form VI certificate with Ordinary diploma in Customer Care, Business AI ministration.

Experience: 
At least three (3) yea of practical work experience in customer care from Microfinance I Banking Institutions.
Computer literacy: Ms. Word, Excel and Access.
Experience of similar tasks from microfinance institutions would be e added advantage.

Mode of Applications:
All interested persons are required to apply attaching to their applications current Curriculum Vitae (CV), copies of academic certificates & transcript; including names and full communication addresses (including contact phone numbers) of three referees who can testify to the applicant's academic abilities, working experience and character.

Please send your applications in an envelope clearly marked as “Application for employment at UTT-MFI", quoting the relevant job reference number such that the same reaches not later than 5.00 p.m. on Monday 14th April, 2014 to the following address:-

The Chief Executive Officer
UTT Microfinance Plc,
Sukari House, Ground Floor,
Sokoine Drive/Ohio Street,
P. O. Box 5474,
Dar es Salaam.

Deadline: Monday 14th April, 2014 
 Source: Mwananchi, 4th April 2014

Saturday

Studio customer Care Assistant


Photoplus studio inafunguliwa mwezi huu maeneo ya simbakapakatwa, Makumbusho jijini Dar.

We are are recruiting a young energetic female candidate to take up the role as a “Studio customer Care Assistant“. Her role will be:

1. To develop and maintain log book and appointment book of customers.
2. To provide information about our products to customers
3. To collaborAre with photographers to identify new market potential customers
4. To manage studio equipment [including safe storage]
5. To post photos on facebook and blog


we need a candidate with following qualities:

1. Young and energetic female
2. Positive attitude with eager to learn
3. Computer literate... More training will be provided
4. Customer oriented
5. Honest and hard worker

Salary
Base salary is 100,000/=. We will also provide about 1,000/= or so daily to partly cover the lunch. Also monthly telephone voucher (the amount to be agreed). Will cover some cost of medical when sick. Also performance based bonuses are provided 

Mode of application.
Send application to nat867@gmail.com 
Please write “studio customer Care Assistant“ in email subject line.

Call - Mwemezi Ngemera 0713134030

Customer Care cum Office Management Assistant – 8 Posts


Position: Customer Care cum Office Management Assistant – Eight Posts
Company: EWURA CCC (EWURA Consumer Consultative Council)

EWURA CCC (EWURA Consumer Consultative Council) is a Council established under Section 30 of the Energy and Water Utilities Regulatory Authority (EWURA) Act, Cap 414. The main function of the Council is to protect the interests of consumers of the EWURA regulated goods and services.
EWURA CCC intends to make 8 of its Regional Consumer Committees (RCCs) established across the country, serve as call centres to facilitate handling of consumer complaints and enquiries pertaining to delivery of water and energy services.
EWURA CCC now wishes to invite applications from suitably qualified Tanzanians to fill the under mentioned vacant positions at the RCCs' offices in 8 regions.

Duty Station: Kagera, Kigoma, Kilimanjaro, Mara, Mbeya, Morogoro, Tanga and Rukwa;

Reporting to: Secretary, Regional Consumer Committee (RCC).

Customer Care cum Office Management Assistant will be responsible for general office administration, as well as facilitating the handling consumer-related complaints and enquiries
.
Duties and Responsibilities:

  • Guiding and assisting consumers of EWURA regulated goods and services in lodging complaints and channeling the same to appropriate authorities for settlement; 
  • following up on complaints lodged/channeled to see to it that appropriate actions are promptly taken; 
  • receiving, responding or referring any enquiries from consumers of EWURA regulated goods and services: and facilitating the proper functioning of RCCs.


Academic Qualification and Experience
The aspirant for the post must have the following qualifications and experience:

  • possession of at least a Diploma in -Office Management, Front Office Operations, Customer Care, Business Administration, Public Law or Relations from a recognized institution; possession of at least one year working experience with a demonstrable knowledge in customer care and office management; computer literacy in particular window operation systems;
  • Excellent written and verbal communication skills in both Kiswahili and English;
  • Working experience in the energy and water sectors will be an added advantage.
  • Tenure and Remuneration
  • A competitive salary with other fringe benefits will be offered to the right candidates for the post;
  • A successful candidate will be employed on 2 years¬ contract renewable upon satisfactory performance; further terms and conditions of the appointment shall be communicated to short listed candidates.


Mode of Applications:
An application letter with curriculum vitae (CV) including e- mail address or day-time contact telephone/mobile number, four (4) recent coloured passport size photograph and photocopies of certificates together with names and contacts of two referees should be addressed to reach the under mentioned by Friday, 20th September, 2013, at 1700 hours.
Applications may be sent by post, e-mail, or hand delivery.

Only short-listed candidates meeting the above criteria will be invited for interview.
All costs incurred for attending the interview shall be borne by the candidate.
If you do not hear from us two weeks after the application deadline, you should consider your application unsuccessful.
Lobbying and canvassing for employment will not be entertained and may work to the disadvantage of the candidate.

The Executive Secretary,
EWURA Consumer Consultative Council (EWURA CCC),
Second Floor, Info Tech Building, Plot 565 Kawe Beach, Mwai Kibaki Road,
P.O. Box 72175,
Dar Es Salaam
Email: g.mmari@yahoo.com or getrudembilingi@yahoo.com

Deadline: September 20, 2013
Source: Daily News September 6, 2013

Thursday

Customer care officer


Position: Customer care officer
Company:  Masasi nachingwea water supply & sanitation authority (MANAWASA)

Duties

  • Timely attend customer complains
  • Reading water meters
  • Distributing water bills
  • Detecting and reporting water losses/theft
  • Control customer meters


Qualifications

  • Holder of Diploma or advanced diploma in customer care relations
  • Trade test I-III

Mode of Application
Hand written application with detailed CV’s, 2 passport size photography of relevant certificates together with names and addresses of at least two referees should be sent to the address below:

Managing Director
Manawasa
P.O. Box 133
Masasi


Deadline: 15 September, 2013

Applicants should include their mobile number, only short listed candidates will be contacted

Tuesday

Customer Service Officers


Position: Customer Service Officers - (Two Post)
Company: Azania Bank Limited

Azania Bank Ltd is a Commercial Bank which has recently recorded fast growth. This growth has created employment opportunities. As for now, there exist vacancies at our Head Office and Branches for those who are willing to join well motivated work teams of Azania Bank family as follows:-

Role and Objective
Effective and effective service 'delivery to customers so as to improve customer profitability.

Tasks and Responsibilities
  • Manage Customer service desk effectively and efficiently
  • Manage Accounts Opening/updating/Closing and the related activities
  • Enter Customer information's in the system for accounts activation
  • Performa TM/Bank Card and Pin Mailers issuance
  • Prepare monthly report for Accounts open/c1osed/updated/not updated
  • Perform SI Bookings
  • Prepare Customer related correspondences
  • Perform settlement account reconciliation Perform ATM/Bank card reconciliation
  • Issue Balance /Bank statement to customers
  • Perform FDR bookings
  • Perform ATM reconciliation /Loading of cash and sending report to HQ
  • Handle aborted /retracted cash
  • Assist customers on how to activate their ATM Cards to the ATM Machine.    
  • Perform Check book ordering, recording, maintenance, calling customers to collect cheque books, unpaid cheque, and prepare monthly cheque books report, Scan and Link images.
Qualification:
  •  A Bachelor Degree or Advanced Diploma in Marketing or Business Administration with at least TWO years J working experience in Banking Sector. A masters degree will be an added advantage. 
  • She/he should be computer Literate.
Remuneration for successful candidates
Attractive remuneration packages await successful candidates to the above posts as per Azania Bank Limited Salaries and Incentive Schemes as reviewed from time to time.

General Information
Only short listed candidates will be contact and that they will have to meet all costs associated with their attendance to the interviews. Please note also that successful candidates will be required to meet their relocation costs from wherever they are to new duty station.

How To Apply:
Azania Bank Limited is an equal Opportunity Employer. Applications must be attached with detailed resume, copies of relevant certificates, names and addresses of at least two referees. Please provide telephone numbers and e-mail addresses of two referees. The deadline for submission of applications is two weeks after the appearance of this advert.
Please apply in confidence to:

Managing Director,
Azania Bank Limited,
Mawasiliano Towers, Sam Nujoma Road
P. O. BOX 32089
Dar es Salaam

Tel No.: 2412025/26/27, Fax No.: 2412028

Deadline: August 12, 2013
Source:   daily News July 29, 2013

Wednesday

Assistant Customer Service Officer II-Duga Office


Position: Assistant Customer Service Officer II-Duga Office (One Post)
Place: Tanga Urban Water Supply and Sewerage Authority (Tanga UWASA)

Tanga Urban Water Supply and Sewerage Authority (Tanga UWASA) is competitively best utility in Tanzania water sector, supplying clean and safe water and provides sewerage services in Tanga City, The Authority with the ISO 9001:2008 certification in quality management systems is hereby seeking for a relevantly qualified and highly motivated persons to fill in the following competitive vacancies available in her manning level.
The holder of this position assists and supports the Customer Service office. 'the outputs of this position are therefore as described in the job description of the Assistant Customer Services Officer

Scope of the position and its expected Outputs:

  • The holder of this position must have the following:
  • Full Technician Certificate/Diploma in Civil/Water Resources Engineering.
  • Computer literate and good command of AutoCAD or related software application.
  • Experience of at least two years working in a reputable business entity since graduation .

Reports to: Customer Services Officer- Duga;

Supervises: Customer Services Artisans in accordance with the work plan prepared by the Customer Services Officer.

Key Duties and Responsibilities:

  • The holder of this position will serve as assistant to the Customer Services Officer in carrying out all his/her duties as outlined in the job description for that position - namely:
  • Attends to customers at the front office, and supervises all customer services activities in the area in accordance with a prepared plan agreed with the Customer Services Manager;
  • Allocates assignments to subordinate staff on a daily basis and monitors their performance to ensure that jobs are done effectively and efficiently;
  • Maintains appropriate databases of customers and services rendered to them;
  • Formulates and implements programmes for deduction of non revenue water, unaccountable for water and enhance revenue collections;
  • Monitors customer complaints and takes measures to minimise such complains;
  • Advises the Customer Service Officer on all matters pertaining to customer services and ensures that is at all times appraised of opportunities and threats that have a bearing on the service delivery;
  • Prepares periodic reports outlining the performance of the area and the status of customer services in the area;
  • Performs such other related duties as may be assigned by the Customer Services Officer from time to time.

The Holder of this Position must have the following

  • Full Technician Certificate/Diploma in Civil/Water Resources Engineering.
  • Computer literate and good command of Auto CAD or related software application.
  • Experience of at least two years working in a reputable business entity since graduation.

Remuneration:
All the posts carry attractive remuneration packages respectively, according to the Authority's newly reviewed market focused pay scheme and other entitlements

How To Apply:
A hand written application letter attached with an updated Curriculum Vitae showing current working position, address at least three referees and day telephone numbers, copies of relevant academic qualification certificates and other relevant testimonials. Your application letter should reach to the undersigned before 31st July 2013 at 1600 hrs
All application should be directed to

The Managing Director
Tanga Water Supply& Sewerage Authority
P.O.Box 5011
Tanga

Deadline: Jul 31, 2013

Source: The Guardian 17 July, 2013

 


Web Analytics