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Showing posts with label NMB Jobs. Show all posts
Showing posts with label NMB Jobs. Show all posts

Thursday

Manager, Contact Center at NMB Bank Tanzania


Job Position: Manager, Contact Center at NMB Bank PLC

Job Purpose
Ensuring consistent and excellent customer experience through the Contact Centre channels by driving team performance through recruiting, coaching, training, workforce planning and quality management. Performance metrics include quality (NPS, customer satisfaction) and efficiency metrics (service level, call efficiency-AHT, staffing utilization) and financial performance (sales conversion rates, retention) to maximize sales and profits.

Main Responsibilities
The Contact Center Manager main responsibility is to champion a culture of outstanding service through ownership and proactive promotion of first contact resolution. He / She serves customers by:
Looking at ways to improve customer experience
Continually review and improve processes, systems and ways of working
Working to a first contact resolution
Act as an ambassador for the company
The goal is to keep the unit running in an efficient manner, increase customer satisfaction, loyalty and retention.

1.     Customer experience management: act as the Voice of the Customer, advocating and influencing business change and culture, actively collaborating with others to deliver change and achieve improvements in customer experience.
 2.     Customer experience delivery: oversee the complaint resolution within Contact Centre, driving efficiency and the optimization of all channels (IVR, email, chat, social media etc.) and:
·         Contribute to the design and implementation of new tools/technologies, change programmes and projects which impact the Contact Centre.
·         Develop objectives for the contact center’s day-to-day activities including effective resource planning and organization, shift patterns and the number of staff required to meet demand (administering scheduling systems)
·         Ensure effective and consistent communication throughout the team, encourage feedback and customer insight in order to enhance the customer experience.

3.     Quality of service: enhance the quality of customer interactions, compliance, regulatory and legal obligations are met across all interactions.
·         Setting and meeting performance targets for speed, efficiency, sales and quality.
·         Embed a performance culture, framework and review processes to achieve service levels including developing a culture where training and development are part of the team.
·         Take ownership of customers issues and follow problems through to resolution
·         Develop service procedures, policies and standards
·         Keep accurate records and document customer service actions and discussions

4.     People Management: build a customer-focused, value-driven culture
·         Develop the capability and performance of Team Leaders through strong performance management and coaching.
·         Provide strong, dynamic leadership that mentors and inspires an engaged team.
·         Create and nurture an environment where CC Agents can develop and excel.

5.     Financial Management: meets financial objectives:
·         Estimate and prepare annual budget requirements
·         Adhere to and manage the approved budget

Attributes
·         Significant experience of Contact center technologies e.g. CTI/ACD, IVR, WFM, QM, Social media etc.
·         Strong understanding of customer service principles, performance evaluation and customer service metrics
·         Familiarity of CRM solutions service principles and practices
·         Result oriented, strongly motivated leader with excellent interpersonal communication and negotiation skills
·         Ability to coach, develop, and mentor team members

 Qualifications and Experience
·         Graduate from Engineering, Business Administration or equivalent
·         Certified Call Center Manager or equivalent qualification is a plus
·         Minimum 5 years in Contact Center environment
·         Broad experience of people management, leading and directing multiple team members in a busy task-oriented environment
·         Candidates working within the Financial, Banking, Telecommunications industries will be of an added advantage



Deadline: 17th July 2018

Tuesday

Employment Opportunities at NMB Bank Plc


NMB Bank Plc. (“NMB”) is a full service commercial bank incorporated in the United Republic of Tanzania. Through its 4 main business divisions: Retail, Wholesale, Agribusiness and Treasury, NMB provides a suite of financial services and products to retail customers, Small and Medium Enterprises (SME’s), Corporates, institutions and the Government. The bank has 200+ branches, a growing number of 3500 Wakala and 700+ ATMs across the country and is present in 98% of all Government districts. NMB has over 2.5 million customers and employs over 3,400 staff. The Bank is listed on the Dar es Salaam Stock Exchange in Tanzania. With a balance sheet size of over TZS 5.3 trillion, NMB has consistently been the most profitable bank in the country for the last 11 years.

For the 5th year in a row NMB was declared Best Bank in Tanzania by Euromoney in the framework of Africa Awards for Excellence.

“NMB today is the bank that works, rather than one which exists. Tough decisions around capital, businesses and people have been made. Throughout that process, NMB has continued to deliver strong profits and pay industry-leading dividends to shareholders.” NMB’s Managing Director, Ineke Bussemaker, said innovative products, technology and investments in digital banking coupled with the widest branch network and ATM’s have contributed to the transformation of the bank making it the best bank for financial inclusion. “Solving the challenge of the countries unbanked will take investment, innovation and an ability to bring together key players in payments and other banking services. Currently, we are one of the key players in financial inclusion in the country and will continue to bring banking solutions fit for the majority.” said Ineke Bussemaker.

Winning the Best Bank Transformation in Africa and the Best Bank in Tanzania awards is a clear indication that our efforts are recognized not just in Tanzania but across the region.



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Wednesday

Chief Customer Business - NMB Bank


Role Title: Chief Customer Business
Reporting Line: Chief Executive Officer
Location: NMB Head Office Dar es Salaam

Company Description:
NMB Bank Plc. (“NMB”) is a full service commercial bank incorporated in the United Republic of Tanzania. Through its 4 main business divisions: Retail, Wholesale, Agribusiness and Treasury, NMB provides a suite of financial services and products to retail customers, Small and Medium Enterprises (SME’s), Corporates, institutions and the Government. The bank has 200+ branches, a growing number of 3500 Wakala and 700+ ATMs across the country and is present in 98% of all Government districts. NMB has over 2.5 million customers and employs over 3,400 staff. The Bank is listed on the Dar es Salaam Stock Exchange in Tanzania. With a balance sheet size of over TZS 5.3 trillion, NMB has consistently been the most profitable bank in the country for the last 11 years.

For the 5th year in a row NMB was declared Best Bank in Tanzania by Euromoney in the framework of Africa Awards for Excellence.

“NMB today is the bank that works, rather than one which exists. Tough decisions around capital, businesses and people have been made. Throughout that process, NMB has continued to deliver strong profits and pay industry-leading dividends to shareholders.” NMB’s Managing Director, Ineke Bussemaker, said innovative products, technology and investments in digital banking coupled with the widest branch network and ATM’s have contributed to the transformation of the bank making it the best bank for financial inclusion. “Solving the challenge of the countries unbanked will take investment, innovation and an ability to bring together key players in payments and other banking services. Currently, we are one of the key players in financial inclusion in the country and will continue to bring banking solutions fit for the majority.” said Ineke Bussemaker.

Winning the Best Bank Transformation in Africa and the Best Bank in Tanzania awards is a clear indication that our efforts are recognized not just in Tanzania but across the region.

Job Purpose:
The job holder is responsible for ensuring that business sales targets are achieved and customers are serviced effectively. He/she will also oversee development and management of client relationships to achieve the bank’s financial objectives and maximize profit while encouraging a single view of the customer and cross-selling of the bank’s products and services, working with the Digital Transformation and Products division.

Key Responsibilities:
  • Revenue and profit and loss and balance sheet responsibility, overseeing sales and customer service, and closely cooperating with the Digital Transformation and Products division; focus on sales (not operations)
  • Participate in the development and review of the bank’s strategic plan
  • Formulate banking strategies to improve sales, together with the Business Heads define the bank’s commercial strategy
  • Drive sales (quality loans and customer liability generation) through the teams in Retail, Wholesale, Agribusiness and Marketing developing work plans, budgets and overseeing execution
  • Leverage customer analytics to inform strategic choices and priorities
  • Analyze the Customer Business Sales activities and business value chain (end to end) for growth opportunities, cross selling and new innovative solutions to exceed customer needs and expectations
  • Prepare and submit all monthly, quarterly and annual performance reports for the division
  • Oversee the marketing function to ensure marketing functions and activities are consistent with the bank’s objectives
  • Manage the Customer Business Sales (2,800 staff), hierarchically and functionally, supporting the direct reports in their professional development. Reach the results through the teams developing and executing their departments’ strategy and plan
Attributes:
  • Impeccable integrity
  • Strong knowledge of customer segmentation and management techniques
  • Demonstrated record of revenue growth in a customer centric and innovative, technology driven financial services environment
  • Exposure abroad with demonstrable revenue and profit and loss responsibility for retail, wholesale and agribusiness in an innovative technology driven financial services environment, being a corporate or medium sized financial services or investment company
  • People person with presence
  • Passion for sales in NMB, identify opportunities, pull customers in, go getter mentality

Key competences:
  • Execution: achieving results through others, drive sales through the team
  • Business Judgement: showing commercial acumen
  • Collaboration: creating synergies through working in partnership, teamwork
  • Inspirational Leadership: getting people to follow you

Qualifications and experience:
  • Master’s degree in Business (eg MBA) or related field gained from a recognized university or a Master’s degree in another area combined with business certifications from reputed international institutions
  • Post graduate qualifications in banking is an added advantage
  • 15+ years’ relevant experience, 5 years at senior management level
  • Exposure abroad with demonstrable revenue responsibility in a customer centric and innovative, technology driven financial services environment, being a corporate or medium sized financial service or investment company

HOW TO APPLY
If you consider yourself to be a strong candidate based on the requirements for the role, we invite you to apply by sending your letter of application and CV to executives@nmbtz.com


Application deadline: 1st December 2017


Chief Internal Audit - NMB Bank


Role Title: Chief Internal Audit
Reporting Line: Chief Executive Officer and BARCC
Location: NMB Head Office Dar es Salaam
Application deadline: 1st December 2017

Company Description:
NMB Bank Plc. (“NMB”) is a full service commercial bank incorporated in the United Republic of Tanzania. Through its 4 main business divisions: Retail, Wholesale, Agribusiness and Treasury, NMB provides a suite of financial services and products to retail customers, Small and Medium Enterprises (SME’s), Corporates, institutions and the Government. The bank has 200+ branches, a growing number of 3500 Wakala and 700+ ATMs across the country and is present in 98% of all Government districts. NMB has over 2.5 million customers and employs over 3,400 staff. The Bank is listed on the Dar es Salaam Stock Exchange in Tanzania. With a balance sheet size of over TZS 5.3 trillion, NMB has consistently been the most profitable bank in the country for the last 11 years.

For the 5th year in a row NMB was declared Best Bank in Tanzania by Euromoney in the framework of Africa Awards for Excellence.

“NMB today is the bank that works, rather than one which exists. Tough decisions around capital, businesses and people have been made. Throughout that process, NMB has continued to deliver strong profits and pay industry-leading dividends to shareholders.” NMB’s Managing Director, Ineke Bussemaker, said innovative products, technology and investments in digital banking coupled with the widest branch network and ATM’s have contributed to the transformation of the bank making it the best bank for financial inclusion. “Solving the challenge of the countries unbanked will take investment, innovation and an ability to bring together key players in payments and other banking services. Currently, we are one of the key players in financial inclusion in the country and will continue to bring banking solutions fit for the majority.” said Ineke Bussemaker.

Winning the Best Bank Transformation in Africa and the Best Bank in Tanzania awards is a clear indication that our efforts are recognized not just in Tanzania but across the region.

Job Purpose:
The job holder is responsible to provide the BARCC, management and other stakeholders with risk based, objective and reliable assurance, advisory services and insights on controls, risk management and governance matters using leading practices supported by appropriate technology.

Key Responsibilities:

  • Lead the development and implementation of internal audit work plans and programs, managing the audit team in assisting the business to implement controls and mitigate risks
  • Work with the business and other units to proactively improve the environment
  • Be accountable for third line of defense
  • Stay abreast of the latest developments in ICT that impact the ICT risks in the bank and the possibilities to investigate using ICT
  • Prepare a risk based annual audit plan for the approval of the Board Audit Committee
  • Draft, review and update Internal Audit policies and manuals for Board approval
  • Identify the relevant operating risks that may affect the organization and assess their likelihood of occurrence and the potential impact on the business
  • Evaluate the adequacy and effectiveness of internal controls and the operating systems
  • Provide support in ensuring that audit activities are carried out as per the audit professional guidelines and other applicable guidelines (International Professional Practices Framework (IPPF) by the Institute of Internal Auditors (IIA))
  • Review audit findings with auditors, appraise the management and report to the Board Audit Committee
  • Coordinate management actions and responses in respect to audit findings and observations
  • Carry out investigations and special audits as requested by management, Board, or red flag noted by auditors
  • Stakeholder management with Bank of Tanzania
  • Manage the Audit team (30 staff), hierarchically and functionally, supporting the direct reports in their professional development. Reach the results through the team developing and executing the department’s strategy and plan


Attributes:

  • Impeccable integrity
  • Objectivity
  • ICT audit
  • Apply data analytics
  • Investigative skills
  • Eye for detail in checks and balances, rules and processes, risk and governance
  • Multi stakeholder management: report to BARCC, Board and regulator
  • Sound understanding of International Professional Practices Framework (IPPF), which comprises standards, code of ethics, and principles for the professional practice of internal audit
  • Passion for internal audit in NMB, current state and future developments


Key competences:

  • Execution: achieving results through others, leading team, peers etc.
  • Collaboration: creating synergies through working in partnership, teamwork
  • Change Potential: driving and responding to change


Qualifications and experience:

  • Master’s degree in Finance or related field gained from a recognized university
  • Accounting certification (CPA, ACCA or equivalent) is required
  • Certified International Auditor (CIA) qualification (issued by IIA) is preferred
  • Membership of the Internal Auditors (IIA) is preferred
  • Membership of accounting professional body is required
  • Information Systems Auditing Certification (CISA) is preferred
  • Post graduate qualifications in banking is an added advantage
  • 15+ years’ audit, ICT audit or accountancy experience, 5 years at senior management level
  • Proven track record in audit or accounting in banking or a leading audit firm

This position is open to Tanzanian nationals only.

HOW TO APPLY
If you consider yourself to be a strong candidate based on the requirements for the role, we invite you to apply by sending your letter of application and CV to executives@nmbtz.com

Senior Manager; Learning and Talent Development


Job Position: Senior Manager; Learning and Talent Development

Job Purpose

Improve the productivity of the bank's employees assessing developmental needs to drive staff development initiatives.
Identifying & arranging suitable solutions including online and classroom training, coaching, mentoring, training on the job, induction etc.

This position actively searches creatively designs and implements effective methods to educate, enhance performance and recognize performance.

Main Responsibilities:

  • Create Learning & Talent Development (L&TD) strategy in line with business to improve staff performance in a structured and measurable way; working with employees on their skills, behaviour and motivation.
  • Translate the L&TD strategy in an annual staff development plan for the bank and its Business Units.
  • Oversee, monitor and evaluate learning and talent development initiatives and create and define competence framework and execute skills audit.
  • Lead Training Needs Analysis (TNA) across the network, define the gaps and create staff development solutions.
  • Lead and mentor the L&TD team to stimulate and facilitate their professional development.
  • Improve staff development solutions, for a specific part of the bank, including senior management.
  • Appoint and manage contracts with external trainers and training providers; confer as needed with third-party providers of educational materials and resources to ensure that they meet the bank’s training goals and objectives.
  • Build formal and informal partnerships in learning sectors, including Higher Education Institutions, independent training providers, and strategic agencies, develop participation and training opportunities and progression routes for the bank’s staff.
  • Conduct or support pilot tests to ensure effectiveness of developed programs and compatibility with other systems.
  • Ensure course compliance to international course standards (SCORM) and evaluate the impact and effectiveness of training content and materials (ROI).
  • Understand and oversee the development and layout of the technical infrastructure required to deliver digital e-learning content.
  • Evaluate the effectiveness and efficiency of the staff development programme together with the team including sharing feedback to internal partners and trainers and defining opportunities for improvement.
  • Develop and monitor spending against the departmental budget and prepare and update progress reports for incorporation in the MIS.

Attributes

  • Solid knowledge on creating an L&TD strategy based on organization and HR strategy
  • Thorough understanding of creating a competence framework, execute a skills audit and conduct TNA throughout an organization identifying the most relevant staff development needs, in the areas of skills, behaviour and motivation
  • Ability to define suitable staff development solutions based on a TNA.
  • Business acumen
  • Customer focus
  • Project management (leading projects and teams)
  • Strong verbal and written communication skills
  • Ability to communicate complex ideas and information effectively, clearly and concisely
  • Stakeholder Management


Qualifications and Experience

  • Bachelor's Degree in HR, Education, Business Administration or any other related field
  • Master’s degree is an added advantage
  • Train of trainers certification
  • Learning and Development Certification
At least 7 years’ of work experience in developing learning programs for both classroom and technology-based learning and performance solutions,  5 years in leading teams

CLICK HERE TO APPLY


Head of Strategy and Investor Relations - NMB Bank


Role Title: Head of Strategy and Investor Relations
Reporting Line: Chief Executive Officer
Location: NMB Head Office Dar es Salaam

Application deadline: 1st December 2017

Company Description:

NMB Bank Plc. (“NMB”) is a full service commercial bank incorporated in the United Republic of Tanzania. Through its 4 main business divisions: Retail, Wholesale, Agribusiness and Treasury, NMB provides a suite of financial services and products to retail customers, Small and Medium Enterprises (SME’s), Corporates, institutions and the Government. The bank has 200+ branches, a growing number of 3500 Wakala and 700+ ATMs across the country and is present in 98% of all Government districts. NMB has over 2.5 million customers and employs over 3,400 staff. The Bank is listed on the Dar es Salaam Stock Exchange in Tanzania. With a balance sheet size of over TZS 5.3 trillion, NMB has consistently been the most profitable bank in the country for the last 11 years.

For the 5th year in a row NMB was declared Best Bank in Tanzania by Euromoney in the framework of Africa Awards for Excellence.

“NMB today is the bank that works, rather than one which exists. Tough decisions around capital, businesses and people have been made. Throughout that process, NMB has continued to deliver strong profits and pay industry-leading dividends to shareholders.” NMB’s Managing Director, Ineke Bussemaker, said innovative products, technology and investments in digital banking coupled with the widest branch network and ATM’s have contributed to the transformation of the bank making it the best bank for financial inclusion. “Solving the challenge of the countries unbanked will take investment, innovation and an ability to bring together key players in payments and other banking services. Currently, we are one of the key players in financial inclusion in the country and will continue to bring banking solutions fit for the majority.” said Ineke Bussemaker.

Winning the Best Bank Transformation in Africa and the Best Bank in Tanzania awards is a clear indication that our efforts are recognized not just in Tanzania but across the region.

Job Purpose:

The job holder is responsible for driving the bank's strategy development and implementation and for attracting and guiding investors that are potentially of interest for NMB.

Key Responsibilities:

  • Drive the bank’s strategy development by planning, analysing, and evaluating different strategic initiatives as well as supporting different functions in the strategy planning and execution process
  • Track progress and report on the strategy implementation with the different business units and departments supporting and challenging their advancement towards strategic goals, activities for implementation, milestones and projects
  • Assist the bank in the digital transformation driving a strategy that encompasses the digitalization
  • Analyze and advise on emerging industry trends, expansion opportunities, including mergers and acquisitions, competitive threats, viability of outside business partners, venture capital sources, internal business performance and business process improvement
  • Oversee organizational reviews, communicating results to top management and develop strategies based on organizational reviews
  • Develop recommendations for optimizing business and financial performance
  • Consult with business executives on a wide range of issues related to the strategy formulation process, including risk management and new growth opportunities
  • Evaluate new business models and corporate relationships
  • Support CEO and CFO in active engagement with institutional investors
  • Attract and respond to requests from potential investors, organize meetings and events triggering their interest and building solid relationships
  • Represent NMB, and provide relationship support, towards potential investors, government and other stakeholders
  • Support from time to time in relevant special projects including budgeting, productivity exercises or others
  • Manage the Strategy and Investor Relations team (a small team), hierarchically and functionally, supporting the individuals in their professional development. Reach the results through the team supporting the strategy development and implementation working together closely with the various functions in the bank         


Attributes:

  • Impeccable integrity
  • Strategy development and implementation
  • Analytical skills and the ability to gain in-depth understanding of new developments in global banking and apply them to NMB
  • Ability and drive to identify opportunities both in growing the bank and attracting investors, in the local and international market
  • Relationship Management: externally with investors, government and other stakeholders and internally, driving the bank’s strategy through the different functions
  • Passion for driving the strategy development and implementation in banking as well as the investor relations


Key competences:

  • Business Judgement: showing commercial acumen
  • Execution: achieving results through others, leading team, peers etc.
  • Collaboration: creating synergies through working in partnership, teamwork
  • Influence: persuading and influencing stakeholders
  • Change Potential: driving and responding to change

Qualifications and experience:

  • MBA preferred or master’s degree in a related field gained from a recognized university
  • Post graduate qualifications in banking is an added advantage
  • 10+ years’ experience, 5 years in a managerial position in strategy development and execution in an innovative, technology driven financial services environment and managing investor relations
  • Experience navigating complex organizations, including gaining access to key executives and stakeholders and successfully building relationships with functions in a matrix structure

This position is open to Tanzanian nationals only.                                                                                   
HOW TO APPLY:
If you consider yourself to be a strong candidate based on the requirements for the role, we invite you to apply by sending your letter of application and CV to executives@nmbtz.com

Tuesday

Head - Business Banking - NMB


Job Title: Head - Business Banking - NMB

Job Purpose
Drive the implementation of the long-term strategic vision and direction of Business Banking unit; provide leadership and direction of Business Banking team.
Promote Business Banking portfolio growth (loans, deposits, and fee-based services) by implementing the approved strategic direction of the bank. Also, develop a strong understanding of customer needs by focusing on customer experience and creating strong brand awareness to deliver targeted customer propositions.

Main Responsibilities

  • Build an effective network of internal and external relationships, such as community and industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience.
  • Manage risk/return and drive quality for new and/or existing clients. Actively identify and mitigate different types of risk, such as regulatory, reputational, operational and credit risks.
  • Partner effectively with the branch network and other key partners to ensure the achievement of business banking performance metrics and grow the branch profitability. With the support of Zonal Managers improve performance level and business banking-specific measures for branches.
  • Bring the entire bank to the client by presenting the full range of bank products and services.
  • Leverage on reporting and sales tools to proactively identify and convert sales opportunities.
  • Serve as a trusted advisor to the client in delivering comprehensive business banking products and solutions tailored to financial needs and circumstances of the client.
  • Identify, recommend and promote products and solutions that best serve the client while adhering to risk parameters that protect the bank.
  • Build relationship management team (RMs), Business Bankers and Loan Officers that will serve clients in analyzing products and service growth opportunities that ensures profitability of portfolio.
  • Protect the bank by following sound risk management protocols and adhering to regulatory requirements.
  • Develop and manage a disciplined marketing process by identifying steps/strategies necessary to effectively maintain and build relationships with clients and prospects.
  • Manage the Business Banking portfolio by leading the bank’s strategy to grow deposits, increase share of fee income, increase loans and manage margins.
  • Track sales and activity performance on key metrics within the zones to ensure employee productivity is meets/exceeds market standards.
  • Prepare budget and ensure that the Business Banking objectives are met, also prepare and implement the MSME & SACCOS strategy of the bank.
  • Drive the rollout of any new product ensuring that implementation happens within the agreed budget and timelines across assigned region.
  • Lead the team for product development, implementation, pricing and streamlining portfolio in order to improve customer experience, reduce cost-to-serve and maintain competitiveness.
  • Work closely with Zonal Managers in managing business centers throughout the branch network.
  • Responsible for launching and management of NMB Business Clubs to enhance customer experience.
  • Maintain and observe the bank’s control standards, implement and observe compliance policy, including timely implementation of recommendations made by internal/external auditors and external regulators.
  • Protect both customer and bank information by ensuring documents, computers files, and all confidential matters are appropriately handled as set forth by NMB confidentiality policy.
  • Be vigilant in driving staff behavior as per NMB values.        

Attributes

  • Strategic awareness of Business Banking/SME product market offering and P&L management.
  • Strong knowledge of credit analysis and risk management.
  • Profound understanding of SME market, key competitors and competitive edge to win and retain quality customers.
  • Excellent knowledge of bank operations and financial markets in Tanzania
  • Understanding of local operating markets and their corresponding span(s) of control.
  • Negotiation and influencing skills.
  • Leadership and interpersonal skills.
  • Excellent communication and presentation skills.

Qualifications and Experience

  • Bachelor’s Degree or Advanced Diploma in Banking, Business Administration or equivalent.
  • Master’s degree will be an added advantage.
  • At least 10 years of proven experience in driving Business Banking portfolio; 5 years being in a senior management role.


CLICK HERE TO APPLY

Location: Head Office

Deadline:   27th August 2017

Head - Banking Operations - NMB


Job Position: Head; Banking Operations - NMB

Job Purpose
Provide leadership and direction of NMB Banking Operations and be responsible for the development and maintenance of the bank’s Head Office operations ensuring that it continually acquires and maintains a profitable business with minimum risk.

Main Responsibilities

  • Oversee, coordinate, direct, and provide guidance to the department and the bank on all operational activities.
  • Lead the Banking Operations teams i.e. Clearing, Trade Operations, Treasury back office, Central Processing, Remittance and Operations Support team through building, empowering, and providing them with operational skills required to sustain current and future NMB bank growth.
  • Coordinate operational business activities of the bank’s Head Office departments with a view of improving efficiency and control standards across the network.
  • Participate in the preparation and implementation of the bank’s periodic reviews of the business plan.
  • Monitor network operational standards through system reports, internal and external audit reports and follow up rectification process of all high/medium risk issues in liaison with Chief Operating Officer.
  • Give direction and solid input to the development and implementation of the key snap checks focusing on sensitive operational areas for all branch network .
  • Play a major role in identifying key operational control weaknesses of the bank core system and give directions on the best way forward to achieving required controls.
  • Participate effectively in the bank projects geared to introducing new products and services and/or improving existing products and services.
  • Coordinate production of annual budget within various Operations units; review and implement a system for control in adherence to the set budget, and report quarterly performance outcome of the departmental budget to the Chief Operating Officer.
  • Oversee and participate in the review, refinement and implementation of branch returns for monitoring operations of branches and update the Chief Operating Officer as appropriate.
  • Coordinate and oversee the development and documentation of quality bank’s operations manuals in line with business focus.
  • Prepare and oversee the review, design and implementation of the Operations department annual strategic objectives and report regularly or as appropriate to the Chief Operating Officer.
  • Develop and put in place appropriate management information system to support the operations activities of the bank.
  • Oversee the preparation and implementation of a plan for substantially improving customer service.
  • Oversee clearing activities of the bank and be a key player in coordinating and managing all BOT operations related issues with NMB bank.
  • Be a key player in coordinating and managing all NMB operations related issues for all commercial banks.
  • Represent the bank on operational issues at internal/ external forums and be a role model in representing the bank’s good image.
  • Work closely with the Chief Operating Officer and all Head Office departmental Heads, Zone Managers and Branch Managers in streamlining the operational functions of the bank and recommending beneficial operational Changes from time to time.
  • Work closely with other Head Office Heads in identifying weaknesses in the Current products, processes and services and recommending appropriate solutions to minimize risks.
  • Manage information flow in both directions, upwards and downwards.
  • Build, develop and lead “Winning Teams” through good guidance, training and empowerment.
  • Be a role model in all aspects of management to the direct reports and other team members within the network.

Attributes

  • Good background of Banking Operations in products and services.
  • Good understanding of NMB Operations and products offering.
  • Understanding of evolution in technologies used in Banking Operations.
  • Leadership skills and people management skills.
  • Excellent communication and presentation skills.
  • Ability to plan and think strategically.

Qualifications and Experience

  • Bachelor’s Degree or Advanced Diploma in Banking, Business, Finance or its equivalent.
  • Master’s degree will be an added advantage.
  • Advanced computer skills is a requirement
  • At least 10 years of working experience in Banking Operations; 5 years being in senior management role at a reputable bank or financial institution.  

CLICK HERE TO APPLY


Location: Head Office

Deadline: 27 August 2017

Monday

Direct Sales Staff - NMB Bank (Central Zone)


We are seeking to recruit high caliber, skilled, motivated, and result-oriented and self- driven candidates with high integrity, sales and marketing skills of Bank products to fill the Direct Sales Staff positions – Central  (Dodoma, Manyara and Singida regions)

Job Purpose and Summary
Reporting to Direct Sales Officer , Direct Sales Staff  will be responsible for selling and marketing NMB Chap Chap account.

Specific Duties and Responsibilities will be to:
·         Apply marketing approach in Village and Town centres.
·         ensure availability of sufficient starter packs
·         offer the NMB “chap chap account” product to unbanked community
·         Request transmittal of starter pack cash to branches
·         register client feedback (formal and informal )
·         conduct launch events in villages/towns and wards with support from Direct Sales Officer
·         Explain NMB chap chap account to customers and provide advice to customer regarding choice of saving account.
·         open account for customers
·         collect fees for starter packs for onward delivery to the branch
·         Transmit customer data via mobile phone to the core banking system
·         report client sentiment and specific feedback on product and processes receive during service to Direct Sales Officer
·         support client and agent surveys
·         Organize availability of sufficient starter packs in the village by making bulk order when planning to participate in a large scale accounting opening drive.
·         Ensure that daily cash summaries are checked and day’s cash transactions are properly in line with set performance targets.
·         Report any fraudulent behavior to the supervisor.
·         Perform other duties as directed or assigned by his/her superior.

Qualifications, Knowledge and Skills:

  • Must be a holder of a Degree or Diploma in bank related fields from recognized university/college.
  • Computer literate with skills in Word-processing and Spreadsheets.
  • Able to display a high level of attention to details and skills in interviewing clients to assess their integrity.
  • Able to communicate very well in both English and Kiswahili.
  • Creative, innovative and honest
  • Able and willing to work in challenging environments.
  • Able to work under pressure with minimum supervision


How to Apply:
If you are interested please submit the following:

·         Certified relevant scanned copies of your certificates/testimonials (Final university/college certificates, transcripts, Ordinary and Advanced level academic certificates and Birth certificate.
·         A detailed and signed  scanned CV, including three reliable referees (must be your lecturer, academic supervisor, Dean or supervisor at work and NOT relatives) with their full addresses; showing clearly your competencies and skills, full address at work or at home including telephone /fax, mobile phone and email address.

NOTE: The CV and certified copies of your certificates/testimonials should be scanned and attached as a single document.

CLOSING DATE:  Only applications received before Tuesday 15th November, 2016 at 1700hrs will be considered.



“NMB IS AN EQUAL OPPORTUNITY EMPLOYER”

Send your application letter to the Zonal Manager ONLY via the below specified steps:

Step 1: Go to www.nmbtz.com/careers
Step 2: Select “register” to create an account and attach requested documents
Step 3: Select “Direct Sales Staff” under latest jobs posted
Step 4: Fill in application form
Step 5: Submit application

NB: Only shortlisted applicants will be contacted.

Saturday

Bank Tellers - NMB Lake Zone


NMB Plc rely on your commitment to achieve its vision and mission of being the
preferred Financial Service Partner in Tanzania through innovative distribution, and extensive Branch Network and offering affordable customer focused financial Services to the Tanzanian Community in order to realize sustainable benefits for all Stakeholders.

We are therefore seeking to recruit high caliber, skilled, motivated, and result-oriented and self- driven candidates with high integrity to fill the positions of Bank Tellers in Lake Zone (Mwanza, Mara, Kagera and Geita regions)

Job Purpose and Summary
Reporting to Branch/Customer Service/Back Office Manager, Bank Teller will be responsible for collecting deposits in the form of cash and cheques and to pay out cash to customers promptly and efficiently.

Specific Duties and Responsibilities will be to:

- Ensure that daily cash summaries are checked and day’s cash transactions are properly in line with set performance targets.
- Count cash deposited (accurately) and ensure that it is correctly entered in the computer system or manual ledger.
- Ensure that cash, withdrawal form or cheques presented are always paid to
customers strictly in line with established procedures.
- Ensure that collected cash calculations are correct, and withdrawal forms and cheques presented are accuracy.
- Manage the supply of cash by ensuring withdrawing cash from the strong room at the start of the business and ensure that it is deposited back in the strong room at the end of the business.
- Attend customers’ queries, fast, with confidence whenever asked.
- Up and cross sell NMB Plc products.
- Seek approval from supervisor on payments that exceed his/her specified limit
- Report any fraudulent behaviour to the supervisor.
- Ensure that government cheque and other cheques presented by customers to the supervisor for special clearance with BOT or other banks are timely attended.
- Perform other duties as directed or assigned by his/her superior.

Qualifications, Knowledge and Skills:

- Must be a holder of University degree/ advanced diploma or
- Diploma holder (with two years working experience) in bank related fields from recognized university/college.
- Computer literate with skills in Word-processing and Spreadsheets.
- Able to display a high level of attention to details and skills in interviewing clients to assess their integrity.
- Able to communicate very well in both English and Kiswahili.
- Creative, innovative and honest
- Able and willing to work in challenging environments.
- Able to work under pressure with minimum supervision

Important General Information to interested Applicants:

How to Apply:

If you are interested please submit the following:
· A handwritten application letter duly signed, briefly explaining why you are interested in the position
· CERTIFIED relevant copies of your certificates/testimonials (Final university/college certificate, transcript, Ordinary & Advanced level academic certificates and birth certificate).
· A detailed and signed CV, showing clearly your competencies and skills, full
address at work or at home including telephone /fax, mobile phone and email address.
· A list of three reliable referees (must be your lecturer, academic supervisor,
Dean or supervisor on work related and Not friend/relatives) with their full
addresses including post address, current email, telephone, fax and mobile phone numbers.

CLOSING DATE: 13th November, 2015 at 4:00 pm

“NMB PLC IS AN EQUAL OPPORTUNITY EMPLOYER”

Send your application letter to the Human Resources Business Partner, ONLY via specified address hereunder:

 Human Resources Business Partner
 NMB Plc Lake Zone,
 P. O. Box 1580,
 Mwanza.


NMB Plc,Kenyatta Branch,
Lake Zone Office,
Kenyatta Road Street,
1st Floor.

Thursday

Bank Tellers at NMB Southern Zone


NMB Plc rely on your commitment to achieve its vision and mission of being the preferred Financial Service Partner in Tanzania through innovative distribution, and extensive Branch Network and offering affordable customer focused financial Services to the Tanzanian Community in order to realize sustainable benefits for all Stakeholders.

We are therefore seeking to recruit high caliber, skilled, motivated, result-oriented and self- driven candidates with high integrity to fill the positions of Bank Tellers in Southern Zone (Mtwara, Lindi and Ruvuma regions)

Job Purpose and Summary
Reporting to Branch/Customer Service/Back Office Manager, Bank Teller will be responsible for collecting deposits in the form of cash and cheques and to pay out cash to customers promptly and efficiently.

Specific Duties and Responsibilities will be to:
•       Ensure that daily cash summaries are checked and day’s cash transactions are properly in line with set performance targets.
•       Count cash deposited (accurately) and ensure that it is correctly entered in the computer system or manual ledger.
•       Ensure that cash, withdrawal form or cheques presented are always paid to customers strictly in line with established procedures.
•       Ensure that collected cash calculations are correct, and withdrawal forms and cheques presented are accuracy.
•       Manage the supply of cash by ensuring withdrawing cash from the strong room at the start of the business and ensure that it is deposited back in the strong room at the end of the business.
•       Attend customers’ queries, fast, with confidence whenever asked.
•       Up and cross sell NMB Plc products.
•       Seek approval from supervisor on payments that exceed his/her specified limit
•       Report any fraudulent behaviour to the supervisor.
•       Ensure that government cheque and other cheques presented by customers to the supervisor for special clearance with BOT or other banks are timely attended.
•       Perform other duties as directed or assigned by his/her superior.

Qualifications, Knowledge and Skills:
•       Must be a holder of University degree/ advanced diploma or
•       Diploma holder (with two years working experience) in bank related fields from recognize university/college.
•       Computer literate with skills in Word-processing and Spreadsheets.
•       Able to display a high level of attention to details and skills in interviewing clients to assess their integrity.
•       Able to communicate very well in both English and Kiswahili.
•       Creative, innovative and honest
•       Able and willing to work in challenging environments.
•       Able to work under pressure with minimum supervision

Important General Information to interested Applicants:

How to Apply:
If you are interested please submit the following:
•       A handwritten application letter duly signed, briefly explaining why you are interested in the position
•       CERTIFIED relevant copies of your certificates/testimonials (Final university/college certificate, transcript, Ordinary & Advanced level academic certificates and birth certificate).
•       A detailed and signed CV, showing clearly your competencies and skills, full address at work or at home including telephone /fax, mobile phone and email address.
•       A list of three reliable referees (must be your lecturer, academic supervisor, Dean or supervisor on work related and Not a relatives) with their full addresses including post address, current email, telephone, fax and mobile phone numbers.

CLOSING DATE:  17th November, 2014 at 4:00 pm

“NMB PLC IS AN EQUAL OPPORTUNITY EMPLOYER”

Send your application letter to the Zonal Manager, ONLY via specified address here under:

     Zonal Manager
     NMB Plc Southern Zone,
     P. O. Box 625,
     Mtwara.

 


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